Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Hiebert

Eudora,KS

Summary

Proactive Medical Billing Supervisor with extensive and comprehensive experience in managing an Emergency Medical Services (EMS) Billing Division, overseeing Revenue Cycle Management systems, and leading a team of billing specialists. Highly skilled in EMS billing compliance, CPT and ICD-10 coding, and optimizing reimbursement processes to maximize revenue. Known for strong decision-making abilities, adherence to patient confidentiality practices, and expertise in claims management, bring a results-driven approach to advancing organizational goals and improving financial outcomes. Despite not having formal education beyond high school, extensive hands-on experience and leadership capabilities have consistently contributed to the success of pre-hospital healthcare operations and collections.

Overview

30
30
years of professional experience

Work History

Medical Claims Supervisor

City of Lawrence
02.1995 - Current
  • Lead the EMS Billing Division at Lawrence-Douglas County Fire Medical, overseeing a team of 2 EMS Billing Specialists and managing a Revenue Cycle Management system for over 9,000 billable transports annually
  • Implement and monitor Revenue Cycle Management and Electronic Health Record systems, ensuring compliance with State and Federal regulations, CPT, and ICD-10 coding standards
  • Train operational crews on accurate documentation, optimize billing staff performance, manage diverse insurance processes, resolve reimbursement issues, and handle health record requests in compliance with HIPAA, while providing financial reports to management.

Education

Annual Continuous Education Courses

National Academy of Ambulance Compliance

University of Kansas

Flint Hills High School
Rosalia, KS

Skills

  • Personnel Management
  • Quality Assurance/Improvement
  • Claims Management Expertise
  • Strong decision-making
  • Claims Processing Efficiency
  • Patient Confidentiality Practices

Timeline

Medical Claims Supervisor

City of Lawrence
02.1995 - Current

Annual Continuous Education Courses

National Academy of Ambulance Compliance

University of Kansas

Flint Hills High School
Dawn Hiebert