Dawn Hiebert
Eudora,KS
Summary
Proactive Medical Billing Supervisor with extensive and comprehensive experience in managing an Emergency Medical Services (EMS) Billing Division, overseeing Revenue Cycle Management systems, and leading a team of billing specialists. Highly skilled in EMS billing compliance, CPT and ICD-10 coding, and optimizing reimbursement processes to maximize revenue. Known for strong decision-making abilities, adherence to patient confidentiality practices, and expertise in claims management, bring a results-driven approach to advancing organizational goals and improving financial outcomes. Despite not having formal education beyond high school, extensive hands-on experience and leadership capabilities have consistently contributed to the success of pre-hospital healthcare operations and collections.
Overview
30
30
years of professional experience
Work History
Medical Claims Supervisor
City of Lawrence
02.1995 - Current
- Lead the EMS Billing Division at Lawrence-Douglas County Fire Medical, overseeing a team of 2 EMS Billing Specialists and managing a Revenue Cycle Management system for over 9,000 billable transports annually
- Implement and monitor Revenue Cycle Management and Electronic Health Record systems, ensuring compliance with State and Federal regulations, CPT, and ICD-10 coding standards
- Train operational crews on accurate documentation, optimize billing staff performance, manage diverse insurance processes, resolve reimbursement issues, and handle health record requests in compliance with HIPAA, while providing financial reports to management.
Education
Annual Continuous Education Courses
National Academy of Ambulance Compliance
University of Kansas
Flint Hills High School
Rosalia, KSSkills
- Personnel Management
- Quality Assurance/Improvement
- Claims Management Expertise
- Strong decision-making
- Claims Processing Efficiency
- Patient Confidentiality Practices
Timeline
Medical Claims Supervisor
City of Lawrence
02.1995 - Current
Annual Continuous Education Courses
National Academy of Ambulance Compliance
University of Kansas
Flint Hills High School
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