Dawn Hillis
Sacramento,CA
Summary
Operations and Box Office professional with 20+ years of experience in entertainment management, ticketing systems, and customer service. Proven ability to lead teams, optimize workflows, and enhance guest experiences. Currently Production Manager at Mesotech International with a long tenure as General Manager at Landmark Theatres. Also a performing musician with deep insight into live event dynamics, bringing a unique perspective to venue operations.
Overview
31
31
years of professional experience
Work History
Production Manager / Project Manager
Mesotech International
Rancho Cordova, CA
08.2023 - Current
- Lead cross-functional teams to deliver production projects on time and within budget.
- Drive process improvements for efficiency and quality.
- Collaborate with stakeholders to align project goals and execution.
Office Manager
Mesotech International
Rancho Cordova, CA
11.2021 - 09.2023
- Managed accounts payable and procurement processes.
- Coordinated facilities maintenance and service schedules.
- Scheduled projects to support operational efficiency.
- Improved administrative workflows and vendor communications.
General Manager
Landmark Theatres
Bay Area, CA
05.1994 - 09.2021
- Multiple Bay Area Locations
- Managed daily operations for multiple neighborhood theaters, emphasizing customer service excellence.
- Supervised teams to ensure smooth front-of-house and box office functions.
- Scheduled all ticketing using TicketSoft and Vista software, ensuring accurate event setup.
- Handled cash reconciliation and financial reporting.
- Coordinated logistics for rentals, screenings, and community events.
- Maintained vendor relationships and local marketing efforts.
Performing Musician
Guitar/Bass
05.1998 - Current
- Live performer with extensive knowledge of artist needs and venue operations.
- Collaborated with production teams, promoters, and booking staff.
- Brings artist-focused insight to enhance live event management.
Education
University of California
Santa CruzSkills
- Operational Excellence & Efficiency
- Box Office & Ticketing Operations
- Leadership and planning
- Customer Service & Guest Relations
- Cash Handling & Reconciliation
- Event & Venue Operations
- Procurement & Accounts Payable
- CRM & Marketing Tools
- Facilities Maintenance
- Project Scheduling & Coordination
References
References available upon request.
Timeline
Production Manager / Project Manager
Mesotech International
08.2023 - Current
Office Manager
Mesotech International
11.2021 - 09.2023
Performing Musician
Guitar/Bass
05.1998 - Current
General Manager
Landmark Theatres
05.1994 - 09.2021
University of California
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