Dawn Hinds
St. Louis,MO
Summary
Enthusiastic & self-motivated professional who has more than 15 years of combined experience in talent acquisition, recruitment, marketing services, and customer service. Highly skilled at networking and building interpersonal relationships to promote business within any industry. Ability to effectively communicate to diverse audiences while quickly establishing rapport and trust. Strategic thinker, empathetic team player that is driven for success.
Overview
28
28
years of professional experience
Work History
Patient Billing/Services Representative II
Washington University
11.2023 - Current
- Adhered to internal policies and regulations related to customer service operations.
- Obtains insurance information and referral forms and counsels patients on financial assistance when seen in department for services.
- Updates and verifies patient insurance, referrals and demographic information in EPIC as needed.
- Adheres to HIPAA regulations and all Orthopedic policies.
- Positive attitude, strong work ethic, demonstrated interpersonal skills.
- Working knowledge of insurance and financial options.
- Answered phone calls regarding inquiries about products or services.
- Resolved customer issues promptly in a professional manner.
- Collaborated with team members to achieve daily goals.
- Collaborated with team members to maximize productivity and efficiency.
- Built and maintained working relationships with peers and upper management.
- Participated in regular training sessions to improve product knowledge and service skills.
Sales Associate
CMS Homes
04.2023 - 11.2023
- Developed promotional strategies to increase sales volume.
- Provide the best possible sales service by working closely with customers to determine their homeowner needs.
- Processed transactions using a point-of-sale system.
- Effectively communicate / educate each customer based on the corresponding products and services provided by CMS Homes.
- Build rapport and trust with each customer by actively listening to any questions, concerns or issues encountered during the home building process.
- Collaborate with customer and sales team to help problem solve and address any issues that may be encountered.
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed promotional strategies to increase sales volume.
Business Owner
Hindsight Staging, Design & Photography
06.2006 - 11.2023
- Established business from ground up by developing new networking relationships with Real Estate Agents, Brokers, Home Builder companies and Homeowners.
- Prepared & provided Home Staging interior design proposals and pricing info to Home Builders, Owners, and Real Estate Agents for staging services.
- Negotiated pricing with both suppliers and customers.
- Quickly fostered customer trust / rapport and repeat business by delivering high quality results.
- Proven history of customer retention and customer loyalty.
- Managed all aspects of the business (Accounting / Invoicing, Marketing, Budgeting, Human Resources, and Public Relations).
- Hired and trained employees as designers for consultations and home staging operations.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
- Updated website content regularly according to current trends within target markets.
- Monitored cash flow to ensure proper budgeting of resources.
Sales Representative/ Talent Specialist
Lifetouch Photos and Yearbooks Inc.
09.1996 - 12.2003
- Ranked #1 in sales for the St Louis Territory.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Provided technical support for customers using the company's products or services.
- Generated new sales leads through cold calling and networking activities.
- Yearbook Sales Representative working with local communities, K-12 schools.
- Serviced administrations, organizations, teachers, and students.
- Responsible for recruiting, consulting with management to understand the recruitment and staffing needs.
- Created job postings, screenings of candidates, interview setup & scheduling, phone interviews, and assisted in the overall candidate selection process.
- Established new photography and yearbook business with public & private school districts, in total of over 100 accounts.
- Exceeded new monthly sales goals while successfully maintaining existing customer accounts.
Education
Bachelor of Science - Marketing, Minor in Business Administration
Illinois State University
International Business Study Abroad Program
Uppsala University
Uppsala, SwedenSkills
- EPIC Systems Software
- Salesforce CRM
- Zoho CRM
- MS-Office: Outlook
- PowerPoint
- Excel
- Adobe Photoshop
- Microsoft Teams
- Facebook Business
- Networking
- Talent Acquisition
- Background Checks
- Diversity and Inclusion
- Conflict Management
- Recruitment
- Event Planning
- Scheduling & Coordination
- Employee Surveys
- Development of Marketing Materials
- Retention Strategies
- Exit Interviews
- Business Proposals
- Career Development
- Recruitment Strategies
- Public Speaking / Presentations
Timeline
Patient Billing/Services Representative II
Washington University
11.2023 - Current
Sales Associate
CMS Homes
04.2023 - 11.2023
Business Owner
Hindsight Staging, Design & Photography
06.2006 - 11.2023
Sales Representative/ Talent Specialist
Lifetouch Photos and Yearbooks Inc.
09.1996 - 12.2003
Bachelor of Science - Marketing, Minor in Business Administration
Illinois State University
International Business Study Abroad Program
Uppsala University