Dawn Hoaglund
Key West,FL
Summary
Driven by a commitment to community advocacy and policy development, I excelled at Domestic Violence Shelter, enhancing partnerships and service access. Leveraging adaptability and critical thinking, I spearheaded initiatives that significantly improved client outcomes and operational efficiency, embodying a results-oriented approach with a blend of strategic leadership and compassionate mentorship.
Overview
34
34
years of professional experience
Work History
Advocate
Domestic Violence Shelter
01.2024 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Assisted partners by maintaining and growing firm's local presence within community.
- Worked with community to increase local firm's presence and assisted partners with reputation management and branding.
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
- Answered telephone and coordinated meetings and conferences.
- Attended Sart meetings monthly to further my education on sexual assaults
- Provided confidential counseling
- Conducted meetings to educate about Domestic Violence
Sales Associate
General RV
08.2022 - 12.2023
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Built relationships with customers to encourage repeat business.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
President
Always An Occasion Florist
04.2009 - 10.2020
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Supported project management team for optimal performance.
- Reduced operational costs through strategic cost management initiatives.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Initiated strategy to drive company growth and increase market share and profitability.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Formulated and executed strategic initiatives to improve product offerings.
Substitute Teacher
Polk County School Board
09.2019 - 06.2020
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Monitored student behavior and administered discipline as needed.
- Developed creative instructional strategies to keep students engaged and motivated.
- Developed lesson plans to align with grade-level standards and objectives.
Sales Associate
Jenkins Chevrolet
09.2015 - 03.2016
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Property Manager
Dawn Star Properties,Inc
07.1999 - 10.2011
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Collected and maintained careful records of rental payments and payment dates.
Decor Specialist
Dawn Star Painting
06.1994 - 03.1999
- Prepared sketches, perspectives or detailed plans showing color schemes, furniture, furnishings and wall décor for interior design projects.
- Developed and maintained list of short and long-range interior-improvement projects for facility and other programs to identify existing and future needs.
- Coordinated and integrated mechanical, electrical and structural engineering disciplines within interior context.
- Coordinated space plans and aesthetics using specialized knowledge of interior construction, building systems and components, building codes, equipment, materials and furnishings.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Identified, researched and creatively solving problems pertaining to function and quality of interior environment.
- Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
Elementary School Teacher
District 365U
09.1990 - 05.1994
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Taught core subjects of math, science, technology, and history.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
Education
GED -
College of DuPage
Glen Ellyn, IL06.1990
Skills
- Policy Development
- Training delivery
- Mentorship
- Document Review
- Attention to Detail
- Community Advocacy
- Creative and Critical Thinking
- Task Prioritization
- Adaptability
- Multitasking Abilities
- Adaptability and Flexibility
- Multitasking
- Events Planning
- Establishing Effective Relationships
- Collaboration and Teamwork
- Time management abilities
- Self Motivation
Timeline
Advocate
Domestic Violence Shelter
01.2024 - Current
Sales Associate
General RV
08.2022 - 12.2023
Substitute Teacher
Polk County School Board
09.2019 - 06.2020
Sales Associate
Jenkins Chevrolet
09.2015 - 03.2016
President
Always An Occasion Florist
04.2009 - 10.2020
Property Manager
Dawn Star Properties,Inc
07.1999 - 10.2011
Decor Specialist
Dawn Star Painting
06.1994 - 03.1999
Elementary School Teacher
District 365U
09.1990 - 05.1994
GED -
College of DuPage
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