Dawn Hollander

Manager

DIRECTV

01.2009 - 07.2025

Assisted in coordinating daily operations and team schedules.
Supported management in implementing new procedures for efficiency improvements.
Engaged in training sessions to understand company policies and practices.
Provided administrative support by maintaining accurate records and documentation.
Contributed to team meetings by sharing observations and suggesting improvements.
Adapted quickly to changing priorities, ensuring smooth workflow continuity.
Collaborated with colleagues to streamline communication processes within the team.
Developed familiarity with operational tools and software used in daily tasks.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Team Leader

DIRECTV

01.2007 - 01.2009

Led team in daily operations, ensuring smooth workflow and task completion.
Assisted in training new members on procedures and best practices.
Implemented process improvements that enhanced team efficiency and productivity.
Coordinated with management to align team objectives with organizational goals.
Fostered a collaborative environment that encouraged open communication among team members.
Resolved conflicts promptly, maintaining a positive workplace atmosphere.
Developed schedules and delegated responsibilities to optimize resource allocation.

Agent

DIRECTV

01.2006 - 01.2007

Managed customer inquiries to ensure timely resolution and satisfaction.
Processed transactions accurately using company software systems.
Adapted quickly to changing policies and procedures, maintaining efficiency.
Assisted team members in training on operational best practices.
Maintained detailed records of interactions and outcomes for future reference.
Resolved issues efficiently, contributing to positive customer experiences.
De-escalated and resolved customer complaints with punctual, polite and professional service.

Summary

Overview

Work History

Manager

Team Leader

Agent

Education

Skills

Timeline

Manager

Team Leader

Agent

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