Dawn Holloway
South Lake Tahoe,CA
Summary
Dynamic professional with a proven track record at Amazon, enhancing operational efficiency and customer satisfaction. Expert in stock rotation and customer service, demonstrated through meticulous inspection and inventory management, leading to reduced shipping errors. Skilled in fostering team collaboration and driving significant improvements in service quality.
Overview
12
12
years of professional experience
Work History
Produce Clerk
Holiday Market
10.2022 - Current
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
Shipping and Receiving Clerk
Amazon
08.2021 - 03.2022
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
Sales Associate
Hobby Lobby
10.2017 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Assistant Manager
Dollar General Market
10.2012 - 04.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Associate of Science - Psychology
Modesto Junior College
Modesto, CA06-1995
Skills
- Customer service
- Strong work ethic
- Positive attitude
- Stock rotation
I love the college atmosphere and would like to use my associates degree to obtain employment
College is my passion. I would love a job at Tahoe Community College
Languages
English
Full Professional
Timeline
Produce Clerk
Holiday Market
10.2022 - Current
Shipping and Receiving Clerk
Amazon
08.2021 - 03.2022
Sales Associate
Hobby Lobby
10.2017 - 03.2022
Assistant Manager
Dollar General Market
10.2012 - 04.2017
Associate of Science - Psychology
Modesto Junior College
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