Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Holman

Burlington,NC

Summary

High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Exceptional customer service etiquette. Focused on smoothly overseeing financial,personnel and operational facets. Skilled at building relationships with customers,employees and senior management.

Overview

10
10
years of professional experience

Work History

CoManager

KBP Foods
Burlington, NC
07.2018 - Current
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Devised processes to boost long-term business success and increase profit levels.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Walked through store areas every two hours to identify and proactively resolve issues negatively impacting operations.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

General Manager

Denny's Restaurants Franchise Association
Burlington , NC
08.2012 - 06.2018
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Verified accurate records and sufficient supplies by conducting daily inventories of food, beverages, glassware and other materials.
  • Carefully interviewed, selected, trained and supervised staff.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Actively participated in ongoing customer service programs to build sales and rapport in community.
  • Promoted business through participation in and sponsorship of community events.

Education

Certified Nursing Assistant

Alamance Community College
Graham, NC
05.2002

Skills

  • Sales Promotion
  • Ethical Standards
  • Verbal and Written Communication
  • Basic Math Skills
  • Financial Statement Review
  • Supply Ordering
  • Community Organization
  • Problem Anticipation and Resolution
  • Multitasking and Organization
  • Recruiting and Hiring
  • Employee Training
  • Overseeing Teams
  • Performance Monitoring and Evaluation
  • Customer Service
  • Cash Management
  • Coaching and Mentoring
  • Finance and Accounting Oversight
  • Sales Tracking
  • Policy Development and Enforcement
  • Management Training
  • Focus and Follow-Through
  • Shift Scheduling
  • Staff Leadership
  • Records Organization and Management
  • Time Management
  • Mathematical Calculation and Reasoning
  • Inventory Management
  • Policies and Procedures
  • Answering Customer Questions
  • Refund Handling
  • Customer Interaction
  • Constructive Feedback
  • Compliance Requirements
  • Revenue Growth
  • Work Planning and Prioritization
  • Retail Merchandise Quality Standards
  • Positive and Friendly
  • Profit and Loss Management
  • Team Development
  • Delegating Work
  • Leading Staff Meetings
  • Money Handling
  • Tracking Expenses
  • Report Generation
  • Complaint Resolution
  • Morale Improvements
  • Employee Motivation
  • Effective Selling Techniques
  • Standards and Practices
  • Business Growth Initiatives
  • POS Terminal Operations
  • Leadership

Timeline

CoManager

KBP Foods
07.2018 - Current

General Manager

Denny's Restaurants Franchise Association
08.2012 - 06.2018

Certified Nursing Assistant

Alamance Community College

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Dawn Holman