Dawn Holtkamp
WEST POINT,IA
Summary
Accomplished Utility Billing Clerk / Deputy City Clerk at City of West Point, adept in software navigation and enhancing customer service. Streamlined billing processes and improved revenue collection through effective communication and problem-solving. Expert in data entry and maintaining confidentiality, significantly contributing to efficient utility management and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Utility Billing Clerk / Deputy City Clerk
City of West Point
06.2011 - Current
- Simplified complex rate structures for customers through clear explanations, enhancing understanding of billed services.
- Increased efficiency in utility billing processes by implementing new software and data entry methods.
- Maintained updated customer account information, providing accurate billing statements and addressing inquiries promptly.
- Assisted customers with setting up payment plans or extensions, minimizing delinquent accounts and improving revenue collection.
- Resolved customer complaints regarding their utility bills, fostering positive relationships between the company and its clients.
- Managed sensitive client information with discretion while maintaining strict confidentiality protocols as required by law.
- Managed agendas and minutes for Utility Board meetings, contributing to transparent governance practices.
- Reviewed incoming meter readings for accuracy before inputting data into the billing system, catching potential errors early.
- Supported management in preparing financial reports related to utility billing activities for decision-making purposes.
Office Manager
Sunnybrooke Home Care
05.2009 - 05.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Education
High School Diploma -
05-1988
Skills
- Payment processing
- Invoice generation
- Software navigation
- Utility billing knowledge
- Cash handling experience
- Customer service
- Data entry
- Payment transactions
- Invoice processing
- Accounts receivable management
- Collections processing
- Purchasing
- A/P and A/R expertise
- Billing software
Timeline
Utility Billing Clerk / Deputy City Clerk - City of West Point
06.2011 - Current
Office Manager - Sunnybrooke Home Care
05.2009 - 05.2011
Central Lee - High School Diploma,
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