Dawn Hood
Summary
Results-driven project coordinator with expertise in streamlining processes and improving project delivery. Known for strong attention to detail and superior customer service, ensuring client needs are met while driving team accountability and project success.
Overview
28
28
years of professional experience
Work History
Project Coordinator Facilities Maintenance
Lakeside Project Solutions
06.2016 - 01.2026
- Coordinated project schedules, ensuring timely completion of deliverables across multiple teams.
- Facilitated communication between stakeholders, enhancing collaboration and clarity in project objectives.
- Managed project documentation, maintaining organization and accessibility for team members and clients.
- Developed and implemented project tracking systems to improve workflow efficiency and accountability.
- Analyzed project outcomes, identifying areas for improvement and proposing actionable strategies for future initiatives.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Created job files for each project and maintained current data in each file.
- Maintained database and spreadsheets with accurate inventory and status.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
Regulatory Compliance Specialist
Lakeside Project Solutions
06.2016 - 01.2026
- Conducted comprehensive audits to identify compliance gaps and recommend corrective actions.
- Managed vendor relationships to ensure timely delivery and compliance with quality standards.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to clients.
- Improved client satisfaction by quickly addressing and resolving service issues.
Purchasing Agent
Lakeside Project Solutions
06.2016 - 01.2026
- Streamlined procurement processes to enhance efficiency and reduce lead times.
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Streamlined purchasing processes for increased efficiency and reduced operational costs.
Project Coordinator Signage
Lakeside Project Solutions
06.2016 - 01.2026
- Coordinated project schedules and timelines to ensure on-time deliverables.
- Managed documentation processes, maintaining accurate records of project progress.
- Responded to requests for information on materials to inquiring parties.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
Inside Sales
DRT
01.1998 - 01.2016
- Managed customer inquiries, providing timely support and ensuring satisfaction.
- Assisted in preparing sales presentations, enhancing engagement with potential clients.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
- Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
- Researched customer issues and implemented solutions that proved to be efficient and effective.
Education
Associates - Office Management
Virginia College
01-2014
Skills
- Problem-solving
- Project coordination
- Time management
- Detail-oriented
- Project management
- Documentation management
- Decision-making
- Critical thinking
- Flexible and adaptable
- Attention to detail
- Project scheduling
- Customer service
- Schedule management
- Customer management
Timeline
Project Coordinator Facilities Maintenance
Lakeside Project Solutions
06.2016 - 01.2026
Regulatory Compliance Specialist
Lakeside Project Solutions
06.2016 - 01.2026
Purchasing Agent
Lakeside Project Solutions
06.2016 - 01.2026
Project Coordinator Signage
Lakeside Project Solutions
06.2016 - 01.2026
Inside Sales
DRT
01.1998 - 01.2016
Associates - Office Management
Virginia College