Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Horne

Superior,WI

Summary

Desiring a position with a company that actively practices their mission statement and offers a positive team work environment. Authorized to work in the US for any employer

Overview

10
10
years of professional experience

Work History

Laboratory Service Assistant II

Millennium Health
San Diego, CA
09.2021 - 03.2022
  • Enter order into computer system, complete label for sample, obtain sample from client, package and send to lab
  • Positive interaction with clients and clinic staff, operating radio, telephone, computer
  • Destroying sensitive client information
  • Correcting errors with orders
  • Continued training and weekly meetings
  • Travelling to various clinics to fill in.
  • Gathered laboratory samples and monitored fluids to make accurate care decisions.
  • Set and oversaw quality assurance guidelines for laboratory work.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Prioritized work assigned, maintained accurate records of work performed and initiated corrective action in case of defective records or inadequate care plans.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked flexible hours; night, weekend, and holiday shifts.

Supervisor

TRILLIUM SERVICES INC
Duluth, MN
01.2019 - 09.2021
  • In the supervisor role for an adult foster home, gathering information from all sources in order to provide the service recipients the best quality of life
  • Communicate effectively to various people including: service recipients, family of recipients, staff, supervisors, and other company employees
  • Organize and supervise team of staff to care for recipients
  • Organize activities for recipients
  • Create, organize, and enforce staff schedules, recipients work schedules, and recipients appointments.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Identified individual employee's unique work styles and adapted management methods.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Front Desk Supervisor

GRAND SUPERIOR LODGE
Two Harbors, MN
05.2012 - 01.2019
  • Responsible for carrying out all duties performed by front desk along with supervising front desk employees and providing any managerial requests per guests
  • Answering phone calls to resort
  • Creating reservations
  • Entering all data into computer programs
  • Using specialized machinery to "key" room cards
  • Provide exceptional customer service
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Collected room deposits, fees and payments.
  • Checked guests in out of hotel, made reservations and processed payments.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Balanced hotel accounts at end of day.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained transaction security by verifying payment cards against identification.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Performed concierge services for guests.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Conducted financial audits on scheduled basis.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Promoted local entertainment and sporting events and offered details to assist patrons.

Education

BACHELOR'S DEGREE - PSYCHOLOGY

Georgia College And State University
Milledgeville, GA
06.1992

DIPLOMA -

Thomas County Central High School
Thomasville, GA
05.1981

Skills

  • Proficient in typing (85wpm)
  • Knowledge of various Microsoft Word Products
  • Flexible and Adaptable
  • Good Telephone Etiquette
  • Multitasking Abilities
  • Cultural Awareness
  • Self-Motivated
  • Organization and Time Management

Timeline

Laboratory Service Assistant II

Millennium Health
09.2021 - 03.2022

Supervisor

TRILLIUM SERVICES INC
01.2019 - 09.2021

Front Desk Supervisor

GRAND SUPERIOR LODGE
05.2012 - 01.2019

BACHELOR'S DEGREE - PSYCHOLOGY

Georgia College And State University

DIPLOMA -

Thomas County Central High School

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