Dawn Horton

I also was on the facilitator team for BA/PMO training for one year.

• Crafted, executed, and oversaw operational policies
• Observed financial performance, identifying patterns in income and costs
• Developed effective marketing campaigns designed to increase patient visits throughout the region.
• Analyzed current practices and identified areas for improvement to ensure efficient operations.
• Collaborated with other departments on initiatives to improve customer service levels
• Resolved customer complaints promptly by utilizing problem-solving skills.
• Coordinated execution and improvement of daily dental office practices.
• Hired, trained and monitored new office employees and took corrective action when necessary.
• Maintained and evaluated clinic budgets, general ledger and billing systems.
• Provided leadership and oversight to a large team of dental professionals

• Provided leadership and oversight to a large team of dental professionals.
• Developed, implemented, and monitored operational policies and procedures for the region.
• Created training programs for new hires in order to ensure successful integration into the organization.
• Coordinated regional meetings with staff members to discuss new strategies and objectives.
• Conducted regular audits of all offices within the region to assess compliance with established standards.
• Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
• Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.
• Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
• Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
• Coordinated execution and improvement of daily dental office practices.
• Developed promotional programs to attract new patients.
• Organized supply purchases, equipment upgrades and operating expenses.
• Maintained and evaluated clinic budgets, general ledger and billing systems.
• Recruited, hired and trained new medical and facility staff.
• Oversaw operations at six regional offices

• Worked alongside colleagues to reach project targets within set timeframes
• Completed advanced training modules for skill enhancement
• Provided excellent service and attention to family members when face-to-face or through phone conversations.
• Facilitated team collaboration through consistent guidance
• Enhanced family satisfaction through innovative problem-solving.
• Leveraged multiple software to enhance workflow efficiency
• Praised by leadership for outstanding customer support
• Introduced functional solutions that delivered financial savings
• Initiated discussions with families utilizing strong interpersonal and communication skills.

• Maintained stock of items, cleanliness, organization and provided excellent customer service.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Managed team of fifty employees, delegated tasks and held each employee accountable for completing assignments.
• Ran Jcaho team for my department, set on board for fixing any issues in department.
• Passed Jcaho with 98% when over oral surgery department.
• Oral Surgeon, Dentist, Hygienist, Prosthodontist, Cleft Lip Baby's, Cancer Board Round Table and Sleep Study. Different Departments I managed under my title.
• Assigned tasks and established work schedules to staff to cover operational needs.
• Trained team members in successful strategies to meet operational and sales targets.
• Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
• Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
• Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
• Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.