Summary
Overview
Work History
Education
Skills
Timeline
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Dawn Horton

Wilmington,NC

Summary

Dynamic and results-driven professional with proven leadership as a Restaurant Shift Manager at Hip City Veg. Expert in cash handling oversight and customer complaint resolution, enhancing service quality and operational efficiency. Recognized for multitasking abilities and fostering a positive team environment, ensuring exceptional customer experiences.

Overview

1
1
year of professional experience

Work History

Restaurant Shift Manager

Hip City Veg
11.2022 - 01.2023
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Monitored employee food handling, safety and uniform requirements.
  • Observed cash handling and security procedures during shifts to recognize and address issues with staff.
  • Increased efficiency of kitchen operations by working closely with chefs and kitchen staff to optimize workflows and minimize food preparation times.

Carousel and Mini Golf Attendant

Franklin Square Park
06.2022 - 09.2022
  • Issued Tickets, monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Oversaw Mini Golf Operations

Bicycle Mechanic

BICICO
01.2022 - 06.2022
  • Collaborated with team members to maintain a clean, organized, and safe working environment.
  • Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
  • Enhanced customer satisfaction by efficiently diagnosing and repairing various bicycle issues.

Ice Cream Server

Pralines Ice Cream Shop
01.2022 - 05.2022
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Prepared ice cream and smoothie orders quickly while adhering to proper food safety guidelines.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Opened and closed establishment.

Education

Associate of Science -

Salt Lake City Community College
Salt Lake City, UT
06-2006

High School Diploma -

Cottonwood High School
Salt Lake City, UT
06-2004

Skills

  • Cash handling oversight
  • Task delegation and Leadership
  • Inventory control
  • Customer complaint resolution
  • Multitasking
  • Time management Skills

Timeline

Restaurant Shift Manager

Hip City Veg
11.2022 - 01.2023

Carousel and Mini Golf Attendant

Franklin Square Park
06.2022 - 09.2022

Bicycle Mechanic

BICICO
01.2022 - 06.2022

Ice Cream Server

Pralines Ice Cream Shop
01.2022 - 05.2022

Associate of Science -

Salt Lake City Community College

High School Diploma -

Cottonwood High School

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Dawn Horton