Dawn Horton
Wilmington,NC
Summary
Dynamic and results-driven professional with proven leadership as a Restaurant Shift Manager at Hip City Veg. Expert in cash handling oversight and customer complaint resolution, enhancing service quality and operational efficiency. Recognized for multitasking abilities and fostering a positive team environment, ensuring exceptional customer experiences.
Overview
1
1
year of professional experience
Work History
Restaurant Shift Manager
Hip City Veg
Washington DC
11.2022 - 01.2023
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Monitored employee food handling, safety and uniform requirements.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Increased efficiency of kitchen operations by working closely with chefs and kitchen staff to optimize workflows and minimize food preparation times.
Carousel and Mini Golf Attendant
Franklin Square Park
Philadelphia, PA
06.2022 - 09.2022
- Issued Tickets, monitored guests and enforced rules, maintaining safety for visitors and staff.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Oversaw Mini Golf Operations
Bicycle Mechanic
BICICO
Hartford, CT
01.2022 - 06.2022
- Collaborated with team members to maintain a clean, organized, and safe working environment.
- Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
- Enhanced customer satisfaction by efficiently diagnosing and repairing various bicycle issues.
Ice Cream Server
Pralines Ice Cream Shop
Hartford, CT
01.2022 - 05.2022
- Greeted incoming customers and provided reliable, friendly customer service.
- Prepared ice cream and smoothie orders quickly while adhering to proper food safety guidelines.
- Processed sales transactions for cash, debit, and credit purchases.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Opened and closed establishment.
Education
Associate of Science -
Salt Lake City Community College
Salt Lake City, UT06-2006
High School Diploma -
Cottonwood High School
Salt Lake City, UT06-2004
Skills
- Cash handling oversight
- Task delegation and Leadership
- Inventory control
- Customer complaint resolution
- Multitasking
- Time management Skills
Timeline
Restaurant Shift Manager
Hip City Veg
11.2022 - 01.2023
Carousel and Mini Golf Attendant
Franklin Square Park
06.2022 - 09.2022
Bicycle Mechanic
BICICO
01.2022 - 06.2022
Ice Cream Server
Pralines Ice Cream Shop
01.2022 - 05.2022
Associate of Science -
Salt Lake City Community College
High School Diploma -
Cottonwood High School