Dawn Howell
Sacramento,CA
Summary
Organized and dependable, detail-oriented professional with strong technical skills and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Server
Huckleberry's Restaurant
09.2023 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Consistently provided professional and friendly customer service.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Store Manager
Power Market
06.2021 - 09.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Make arithmetic calculations with speed and accuracy.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- knowledge of practices and terminology used in business record-keeping work; business practices and conditions.
Shift Leader
Hot Off The Griddle
11.2019 - 06.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Education
High School Diploma -
CICA
North Highlands, CAAssociate of Business Administration - Secretarial Studies And Office Administration
Asher College
Sacramento, CA09.2025
Skills
- Self-motivated with the ability to prioritize work with limited guidance or supervision
- Problem-Solving / team leadership
- Attention to Detail
- Positive and Friendly Attitude ability to establish and maintain working relationships
- Exceptional communication and organization skills
- Responsible and Trustworthy
- Account Management
- Ability to complete and achieve goals and deadlines
- Training and mentoring
- Customer Relations
- Customer Service Management
- Multitasking and Organization
- Team motivation
- Team Leadership and coaching
- Knowledge of local and state health laws
- Patient referrals
- Telephone Etiquette
- Microsoft Office
- Insurance Verification
Certification
- CMA - Certified Medical Assistant
baseball coach
Baseball Coach for Rio Linda Little League District 6
Timeline
Lead Server
Huckleberry's Restaurant
09.2023 - Current
Store Manager
Power Market
06.2021 - 09.2023
Shift Leader
Hot Off The Griddle
11.2019 - 06.2022
High School Diploma -
CICA
Associate of Business Administration - Secretarial Studies And Office Administration
Asher College