Dawn Hugg
Business
Green Bay,WI
Summary
Dynamic professional with a proven track record at Liberty Tax, excelling in customer service and problem-solving. Recognized for enhancing team collaboration and maintaining high standards of organization. Adaptable and dependable, I thrive in fast-paced environments, leveraging strong communication skills to foster positive client relationships and drive operational efficiency.
Overview
2026
2026
years of professional experience
1
1
Language
Work History
Liberty Tax
Lisa Willie
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Box Counter
Mc Donald Properties
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Maintained stock and replenished workstation products.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
- Recommended products that met customer needs, emphasizing quality and usefulness.
- Recommended additional items to customers before completing orders and advising patrons of monetary totals.
- Collaborated with team members to streamline processes and enhance overall efficiency.
- Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
- Managed high volumes of incoming calls while maintaining attention to detail at the counter during busy periods.
- Adapted to various counting environments, showcasing flexibility and versatility.
- Collaborated with team members to identify discrepancies and resolve issues promptly.
- Continuously sought feedback to improve counting skills and techniques.
- Maintained cleanliness and organization of counting area, promoting positive work environment.
- Supported loss prevention efforts by accurately tracking merchandise.
- Facilitated smooth audit process, preparing detailed reports on stock and cash flow.
- Fostered culture of accuracy and diligence within counting team, setting positive example for peers.
- Demonstrated reliability by consistently meeting deadlines for task completion.
- Played key role in year-end inventory counts, contributing to accurate financial reporting.
- Improved store operations with meticulous attention to detail during inventory audits.
- Shared best practices with colleagues to enhance overall counting accuracy.
- Assisted in training of new staff on proper counting techniques and procedures.
- Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
- Used calipers, micrometers and rulers to measure products, maintaining accurate records.
- Maintained recycling collection sites to handle reclaimable waste from Type production.
Cook
Delaware North
2024 - 03.2025
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
- Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
- Enhanced kitchen efficiency by streamlining prep work processes.
- Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
- Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
- Streamlined food preparation process, increasing kitchen productivity.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
Education
High School Diploma - Creative Writing
Fond Du Lac
Fond Du Lac, WI12.2013
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Problem-solving
Team management
Time management
Flexible and adaptable
Multitasking
Multitasking Abilities
Dependable and responsible
Calm under pressure
Organization and time management
Verbal communication
Supervision and leadership
Excellent communication
Timeline
Liberty Tax
Lisa Willie
Box Counter
Mc Donald Properties
Cook
Delaware North
2024 - 03.2025
High School Diploma - Creative Writing
Fond Du Lac