Dawn Hughes
Summary
Dedicated Parent/Child Advocate offering comprehensive background in social services, as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources, seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Parent/Child Advocate
Adelphoiusa
10.2020 - Current
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
Recruiter Kinship Foster Families
Adelphoiusa
05.2019 - 10.2020
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Interviewed clients and verified all information provided to determine eligibility for assistance.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
Foster Caregiver
Adelphoiusa
08.2012 - 04.2019
- Prepared and maintained individual beds and personal space for foster children.
- Transported kids to mandated therapy, extracurricular activities and medical appointments.
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Supported education of children under care through consistent attendance to school and attentiveness to homework assignments.
- Helped reunify birth families through coordinated visitation strategies.
- Improved children's health by preparing healthy meals and snacks.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Store Manager
Loft
08.2005 - 04.2013
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor of Arts - English: Business And Commercial Writing
California University of Pennsylvania
California, PASkills
- Child Advocacy
- Active Listening
- Confidential Case Documentation
- Phone Inquiries
- Community Outreach Programs
- Office Meetings
- HIPAA Regulations
- Program Coordination and Execution
- Maintain Records
- Data Collection and Entry
- Application Processes
- Client Intakes
- Scheduling and Appointment Setting
Timeline
Parent/Child Advocate
Adelphoiusa
10.2020 - Current
Recruiter Kinship Foster Families
Adelphoiusa
05.2019 - 10.2020
Foster Caregiver
Adelphoiusa
08.2012 - 04.2019
Store Manager
Loft
08.2005 - 04.2013
Bachelor of Arts - English: Business And Commercial Writing
California University of Pennsylvania