Dawn Hulme
East Bethany,USA
Summary
Achieved strong job performance by effectively utilizing skills developed over years of experience. Contributed to organizational success through dedicated support and collaboration. Authorized to work in the US for any employer.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Auto Damage Adjustor
Collision Shop
02.2016 - Current
- Assisted teams in completing projects on schedule and within budget. Supported project coordination efforts to enhance team collaboration. Contributed to the organization of project documentation and resources.
- Obtained New York State Adjuster License to facilitate claims processing and support policyholders.
- Assisted in preparing estimates for insurance companies and walk-in clients. Helped streamline the estimation process to enhance client satisfaction. Supported team members in delivering accurate and timely estimates.
- Managed customer scheduling for repair services to optimize workflow efficiency.
- Managed updates of multiple databases to ensure accurate status reporting.
- Managed repair oversight and communicated updates to customers.
- Managed procurement and inventory of necessary parts.
- Mastered CCC estimating software to enhance project cost accuracy.
- Facilitated effective communication with clients regarding claim status to enhance transparency and satisfaction.
- Conducted comprehensive investigations of claims to uncover fraudulent activities and reduce associated risks.
- Assessed claims for accuracy and ensured compliance with regulatory standards.
- Executed comprehensive investigations to evaluate liability and damages.
Auto Damage Adjustor
West Herr Automotive Group
02.2015 - 02.2016
- Developed detailed collision estimates to support repair shop operations and customer service.
- Acted as primary liaison to bridge gaps between customer needs and insurance company policies.
- Led cross-functional teams to achieve project milestones while adhering to budgetary constraints. Oversaw project timelines and resource allocation to enhance operational efficiency. Fostered a collaborative environment to drive team performance and project success.
Administrative Assistant
Gabe's Collision
02.2013 - 01.2015
- Progressed from administrative role to obtaining New York State adjuster's license.
- Facilitated customer and in-house staff support operations.
- Streamlined office operations by leveraging extensive project management experience.
- Monitored and managed all incoming and outgoing mail processes.
- Managed procurement of office supplies to ensure operational efficiency.
- Monitored and analyzed claims to ensure accuracy and compliance.
- Executed data entry tasks with precision and attention to detail.
Office Temp
Selective Staffing Solutions
06.2011 - 02.2013
- Job Duties:
- Answering Multi Line Phone (switchboard)
- Data Entry Order Processing
- Customer Correspondence
- Sales weekly expense reports
- Updating quarterly sales goal database
- Performing order expediting functions
- Some Accounts Receivable
Project Manager/Trainer
Premcom Corporation
05.2007 - 04.2011
- Achieved project milestones through effective team coordination. Enhanced operational processes, resulting in improved team performance. Cultivated strong relationships with stakeholders to drive project success.
- Achieved timely project delivery through effective team management. Enhanced project outcomes by streamlining processes and improving communication. Drove successful project completion by addressing challenges proactively.
- Coordinated pre-engineering walk-through, ensuring comprehensive understanding of customer requirements and project deliverables.
- Analyzed proposed installation orders to identify potential issues and streamline the approval process.
- Developed comprehensive training programs to ensure effective process delivery and user readiness.
- Managed scheduling and allocation of various resources to optimize installation timelines.
- Drafted comprehensive design documentation, ensuring alignment with customer requirements for approval.
- Transferred project details to technician, enabling programming start.
- Developed and delivered targeted training programs for end-users and system administrators to ensure effective system operation.
Service Consultant/Project Manager
IPLogic, Inc
09.2004 - 04.2007
- Assisted supervisor in managing daily operations and team activities. Supported team members in achieving project goals and deadlines. Contributed to a positive work environment through effective communication.
- Assisted teams in completing projects on schedule and within budget. Supported project coordination efforts to enhance team collaboration. Contributed to problem-solving initiatives to improve project outcomes.
- Initiated customer contact upon job assignment to establish introductions and schedule preliminary meeting date.
- Facilitated customer meetings to clarify job specifications.
- Assisted in setting expectations for design processes and delivery timelines. Supported end-user training initiatives on the first day. Aided in system administration training for new users.
- Orchestrated and streamlined resource timelines for installation projects.
- Facilitated preparation and delivery of design documentation for customer approval.
- Facilitated technician hand-off to initiate programming tasks.
- Assisted in mapping buttons for user interfaces. Supported team members in understanding button functionalities. Contributed to the organization of input classifications.
- Facilitated end-user training sessions and managed training folder organization.
- Assisted team members with onboarding processes and initial training sessions. Supported users in navigating systems and tools effectively. Provided guidance on best practices for daily operations.
- Executed system administration training sessions following successful cut-over implementation.
Education
Business (Associates) -
Erie Community College (North Campus)
Williamsville, NY01.1985
Business (Associate's degree) - undefined
Kenmore West Senior High School
Kenmore, NY01.1983
Skills
- Developed and executed public speaking strategies to effectively convey key messages
- Utilized comprehensive knowledge of computer systems and software to streamline processes and improve user experience for more than 10 years
- Achieved timely completion of typing tasks, facilitating smooth project workflows Enhanced team collaboration by providing well-organized and clear documentation Improved overall efficiency through meticulous attention to detail in written communications
- Applied 10 years of expertise in restaurant management to streamline processes and elevate guest experiences
- Achieved high guest satisfaction ratings through effective management of service delivery Enhanced operational efficiency by streamlining processes and improving team collaboration Fostered a welcoming environment that encouraged repeat business and positive reviews
- Achieved improved employee performance through targeted training programs Enhanced team skills and knowledge by implementing effective development strategies Drove engagement in learning opportunities, resulting in a more competent workforce
- Achieved high customer satisfaction ratings through proactive issue resolution Improved response times by implementing streamlined support processes Fostered strong relationships with customers to drive loyalty
- Conducted research and analysis to create innovative curriculum content aligned with educational standards
- Achieved high levels of customer satisfaction through effective phone communication strategies Enhanced team performance by implementing best practices in phone etiquette Strengthened client relationships by delivering prompt and courteous service during phone interactions
- Developed engaging curriculum and resources to promote effective English language learning
- Coordinated scheduling, correspondence, and documentation to streamline administrative processes
- Conducted thorough reviews and assessments to identify and rectify discrepancies
- Executed a variety of clerical tasks over a decade, ensuring accurate record-keeping and effective communication
- Coordinated project management activities, facilitating communication among stakeholders and optimizing resource allocation
- Managed data entry operations, maintaining high standards of accuracy and attention to detail
- Developed proficiency in office procedures, contributing to a productive and organized work environment
- Specialized in troubleshooting and resolving mechanical issues to maintain customer satisfaction and vehicle reliability
- Oversaw computer operation tasks, including system monitoring and troubleshooting to maintain optimal performance
- Exhibited advanced communication skills to convey complex information clearly and foster positive relationships with stakeholders
- Facilitated seamless transitions between tasks to enhance team productivity
- Oversaw replenishment of stock levels to support efficient retail operations and enhance customer experience
- Implemented effective office management strategies, optimizing workflow and resource allocation over a decade of experience
- Enhanced communication flow by optimizing multi-line phone systems, resulting in improved team collaboration Achieved consistent system uptime through proactive technical issue resolution Increased productivity by empowering team members with advanced system usage techniques
- Achieved balanced accounts by expertly managing debits and credits Enhanced financial accuracy through meticulous transaction processing Contributed to improved financial reporting by maintaining precise and timely financial records
- Managed staff performance and provided guidance to foster a productive work environment
- Achieved significant sales increases through targeted customer outreach and relationship building Drove team performance by implementing best practices in sales techniques Cultivated a positive shopping experience that resulted in repeat business
- Achieved successful event execution through effective management of logistics and vendor relationships Enhanced participant experience by implementing innovative event solutions Drove positive feedback and repeat attendance through meticulous planning and execution
- Utilized various platforms and networks to source qualified candidates for open positions
- Analyzed customer interactions and feedback to optimize customer relationship management processes and improve service delivery
- Achieved high guest satisfaction ratings through effective front desk management Streamlined check-in and check-out processes to reduce wait times Resolved guest issues efficiently, contributing to positive reviews and repeat business
- Achieved improved team productivity by optimizing communication through Microsoft Outlook Enhanced scheduling efficiency, resulting in timely meetings and reduced conflicts Elevated email organization, contributing to a more streamlined workflow
- Implemented effective management practices to foster collaboration and drive project success
- Utilized foundational math skills to facilitate accurate calculations and assessments
- Transcribed various audio materials, ensuring clarity and fidelity to original dialogue for effective communication
- Analyzed customer needs and recommended additional products to increase overall transaction value
- Managed dispatching processes, overseeing route planning and vehicle allocation for maximum efficiency
- Employed Microsoft Word for efficient document editing and collaboration
- Streamlined filing operations to enhance accessibility and reduce retrieval time
- Developed and maintained efficient timelines for project completion
- Implemented effective organizational strategies to manage multiple tasks and deadlines
- Troubleshot and resolved issues within Windows environments to maintain system reliability and user productivity
- Managed complex word processing projects, ensuring accuracy and adherence to established standards over a decade of experience
- Achieved successful event outcomes through effective coordination of resources and stakeholder engagement Enhanced participant satisfaction by implementing feedback-driven improvements Delivered memorable experiences that aligned with organizational goals
- Applied expertise in computer skills to support data management and analysis tasks
- Analyzed project specifications and developed comprehensive auto estimates to ensure financial viability
- Management
Certification
- NYS Adjustor License October 2014 to 2022 I received my NYS Adjustors License
- Auto Damage Adjustor I have over 8 years of experience in writing auto damage estimates and working in collision centers. Proficient in CCC Estimating System
Additional Information
- Self Motivated
- Fast Learner
- Strong problem solving and trouble shooting abilities
- Able to work independently
- Work well under pressure
- Welcome challenges
- Use time and resources effectively
- Willing to set personal goals and work hard to achieve them
- Communicate effectively with supervisor and staff
Timeline
Auto Damage Adjustor
Collision Shop
02.2016 - Current
Auto Damage Adjustor
West Herr Automotive Group
02.2015 - 02.2016
Administrative Assistant
Gabe's Collision
02.2013 - 01.2015
Office Temp
Selective Staffing Solutions
06.2011 - 02.2013
Project Manager/Trainer
Premcom Corporation
05.2007 - 04.2011
Service Consultant/Project Manager
IPLogic, Inc
09.2004 - 04.2007
Business (Associate's degree) - undefined
Kenmore West Senior High School
Business (Associates) -
Erie Community College (North Campus)