Overview
Work History
Education
Skills
Timeline
Generic

Dawn Hunter

Yelm,WA

Overview

15
15
years of professional experience

Work History

Table Games Floor Supervisor

Nisqually Red Wind Casino
Olympia, WA
03.2018 - 10.2024
  • Ensured compliance with all applicable gaming regulations and laws.
  • Maintained positive relationships with players, providing exceptional customer service when needed.
  • Investigated disputes between players or between players and dealers and resolved issues promptly and fairly.
  • Responded quickly to any cheating attempts, taking appropriate action as necessary.
  • Collaborated with management team members to ensure that all policies and procedures were being followed correctly by employees at all times.
  • Resolved customer complaints efficiently while maintaining a professional demeanor.
  • Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
  • Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
  • Established and maintained banks and table limits for each game.
  • Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
  • Kept all games in compliance with casino and gaming standards.
  • Observed tables closely to spot errors and irregularities.

Table Games Dual Rate Dealer

Nisqually Red Wind Casino
Olympia, Washington
03.2010 - 05.2014
  • Conducted thorough verification of customer identification.
  • Provided excellent customer service to guests and fellow employees.
  • Maintained knowledge of departmental regulations and procedures.
  • Dealt assigned game in accordance with established policies, procedures, and state gaming regulations.
  • Collected chips from players after each round was completed.
  • Greeted guests promptly and courteously upon arrival at the table game area.
  • Reported any suspicious activities to supervisors immediately.
  • Announced winning hands clearly and accurately according to house rules.
  • Kept tables clean by clearing away empty glasses, ashtrays., as needed.
  • Adhered strictly to company guidelines regarding dress code, attendance policy, breaks.
  • Participated in periodic dealer training sessions as required by management.
  • Explained rules, took bets and delivered payouts to facilitate movement of games.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Calmed down angry guests or patrons using skills in active listening and positive engagement.
  • Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.

Table Games Dual Rate Dealer

Chips and Palace Casino
Tacoma, Washington
01.2012 - 05.2014
  • Provided excellent customer service to guests and fellow employees.
  • Maintained knowledge of departmental regulations and procedures.
  • Assisted customers in understanding the rules and regulations of table games.
  • Dealt assigned game in accordance with established policies, procedures, and state gaming regulations.
  • Collected chips from players after each round was completed.
  • Greeted guests promptly and courteously upon arrival at the table game area.
  • Checked player's identification before allowing them to play a game or redeem chips.
  • Monitored players' betting habits for signs of cheating or other irregularities.
  • Announced winning hands clearly and accurately according to house rules.
  • Kept tables clean by clearing away empty glasses, ashtrays., as needed.
  • Adhered strictly to company guidelines regarding dress code, attendance policy, breaks.
  • Participated in periodic dealer training sessions as required by management.
  • Explained rules, took bets and delivered payouts to facilitate movement of games.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Provided gambling chips and coin money in exchange for legal currency for players to join in games.

Education

High School Diploma -

Yelm High School
Yelm Wa
06-1999

Skills

  • Guest relations
  • Policy enforcement
  • Team management
  • Game rules
  • Resolving complaints
  • Gaming regulations
  • Greeting guests
  • Leading employees
  • Observing operations
  • Player development

Timeline

Table Games Floor Supervisor

Nisqually Red Wind Casino
03.2018 - 10.2024

Table Games Dual Rate Dealer

Chips and Palace Casino
01.2012 - 05.2014

Table Games Dual Rate Dealer

Nisqually Red Wind Casino
03.2010 - 05.2014

High School Diploma -

Yelm High School

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Dawn Hunter