Dawn Reynolds
Business Operations Professional
Summary
Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors. Well-versed in developing quality talent and customer-focused teams. Dedicated and dependable with proven success in implementing cost-reduction initiatives savings and drive the skills and knowledge to resolve complex issues and challenges.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Product & Operations Manager
Church Of Jesus Christ Of Latter Day Saints
Salt Lake City, UT
01.2014 - Current
- Managed product rollouts, user training, testing and internal communications to a worldwide audience of over 5,500 users and executive leadership
- Work with business operations teams to develop and execute a roadmap by applying standard product management methodologies and resolve years of issues
- Regularly exceeds expectations for KPIs, timelines, and budgets
- Maintains communication and transparency at all times
- Designed & implemented the Field Support Team program for US & Canada including governance, training, hiring and team culture development
- Collaborated with cross-functional teams to help improve operational workflow
- Regularly built teams of associates with diverse knowledge and skill sets
Operations Consultant & Manager
Whitney Howard Designs
Canoga Park, CA
01.2012 - 12.2013
- Identified improved ways to merchandise product, repaired a damaged relationship with the largest field sales representative group, and implemented order processing procedures that resulted in an 11% revenue increase
- Designed strategy, culture and interactions for on-going operational improvement which resulted in the improved sales of our retailers with minimal to no impact to profit margin.
- Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
- Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
- Implemented processes and procedures to improve overall efficiency in operations.
General Manager
Borders Books
01.2009 - 01.2011
- Managed budget implementations and employee evaluations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Executive Team Leader
Target
01.2008 - 01.2009
- Recruited and hired talented individuals bringing depth and experience to organization.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Managed back-office team members to facilitate seamless business execution.
Operations Coordinator
Gemmer Asset Management
Walnut Creek, CA
02.2007 - 01.2008
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
Store Manager
Seagull Book
Oakland, CA
10.2002 - 01.2007
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
MBA -
Western Governor's University
01.2018 - 01.2019
Bachelor of Science - Business Administration; Operations & Enterprise Resource Management
California State University - East Bay
Hayward, CA 01.2006 - 01.2008
Skills
Effective leader
Certification
Agile Certified Product Manager & Product Owner, AIPMM
Timeline
Level III Certification - Foundations, Launch, Insight, Pragmatic Institute
01-2023
Agile Certified Product Manager & Product Owner, AIPMM
01-2021
MBA -
Western Governor's University
01.2018 - 01.2019
Product & Operations Manager
Church Of Jesus Christ Of Latter Day Saints
01.2014 - Current
Operations Consultant & Manager
Whitney Howard Designs
01.2012 - 12.2013
General Manager
Borders Books
01.2009 - 01.2011
Executive Team Leader
Target
01.2008 - 01.2009
Operations Coordinator
Gemmer Asset Management
02.2007 - 01.2008
Bachelor of Science - Business Administration; Operations & Enterprise Resource Management
California State University - East Bay
01.2006 - 01.2008
Store Manager
Seagull Book
10.2002 - 01.2007