DAWN INDOVINA
Summary
Service coordinator with 20 plus years experience in the HVAC service industry. Demonstrated ability to provide exceptional support and service for a broad range of staff and clients. Committed and motivated to provide strong customer relationships that support operational success.
Overview
22
22
years of professional experience
Work History
DISPATCH/ADMINISTRATIVE
Empire Heating
02.2024 - Current
- Assist in daily operations, providing comprehensive support to the Residential Service Department and ensuring customer satisfaction.
- Coordinate with field technicians to optimize scheduling, resulting in reduced downtime and improved response times for service calls.
- Facilitate effective communication between customers and technicians, enhancing service quality and fostering positive client relationships.
CLIENT ACCOUNT COORDINATOR
Boss Facility Services
08.2021 - 12.2022
- Expertly handled inbound and outbound communication, via calls and emails with national accounts, ensuring effective resolution of all customer inquiries and issues.
- Effectively coordinate and dispatch work orders to suitable technicians, guaranteeing swift issue resolution.
- Input and maintain data, keeping comprehensive records of customer interactions and operational activities.
- Strategically prioritize calls based on urgency and significance, optimizing response times and service quality.
- Fostered strong client relationships through consistent communication, resulting in enhanced customer satisfaction and loyalty.
COMMERCIAL SERVICE COORDINATOR / DISPATCHER
Leo J. Roth Corp.
08.2018 - 08.2021
- Duties include all areas of support to customers and scheduling technicians, quoting, purchase orders, and material orders from vendors.
- Working together with other departments within the company for support and scheduling technicians for construction jobs.
- Provided exceptional customer service, fostering positive client relationships and ensuring timely resolution of inquiries.
- Streamlined scheduling processes, enhancing technician efficiency and reducing response times for service requests.
- Coordinated cross-departmental efforts to align technician schedules with construction job needs, fostering teamwork and timely project execution.
COMMERCIAL SERVICE COORDINATOR / DISPATCHER
Ryan Service
05.2013 - 08.2017
- Daily office operations for a busy Commercial/Residential Service Department, assisting in all areas of support to customers and scheduling technicians.
- Assisting with weekly payroll, purchase orders, job set up, weekly and monthly reporting.
ADMINISTRATIVE SUPERVISOR - COMMERCIAL SERVICE
Isaac Heating & Air Conditioning
06.2011 - 04.2013
- Manage daily office operations for busy and growing Commercial Service Dept., training and overseeing 6 office staff.
- Assist in all areas of support to customers- including local and national accounts across Western, Central, and Capitol region of NY state.
- Assist in many areas of administrative work-including quoting, purchase orders, technician support, customer support, reports, and reconciling auditing issues.
- Working together with other departments within the company for support and scheduling.
COMMERCIAL SERVICE COORDINATOR
Isaac Heating & Air Conditioning
10.2003 - 06.2011
- Commercial service dispatcher for over 20 technicians.
- Providing excellent technician support & customer service.
- Scheduling commercial service calls, quoting, purchase orders, on-call scheduling.
- Provide support for sales staff and other departments.
Education
Associate's Degree - Business Administration
Monroe Community College
Skills
- Customer relationship management
- Scheduling Efficiency
- Effective communication
- Vendor Relations
- Operational service delivery
- Interpersonal Skills
Timeline
DISPATCH/ADMINISTRATIVE
Empire Heating
02.2024 - Current
CLIENT ACCOUNT COORDINATOR
Boss Facility Services
08.2021 - 12.2022
COMMERCIAL SERVICE COORDINATOR / DISPATCHER
Leo J. Roth Corp.
08.2018 - 08.2021
COMMERCIAL SERVICE COORDINATOR / DISPATCHER
Ryan Service
05.2013 - 08.2017
ADMINISTRATIVE SUPERVISOR - COMMERCIAL SERVICE
Isaac Heating & Air Conditioning
06.2011 - 04.2013
COMMERCIAL SERVICE COORDINATOR
Isaac Heating & Air Conditioning
10.2003 - 06.2011
Associate's Degree - Business Administration
Monroe Community College