Summary
Overview
Work History
Education
Skills
References
Timeline
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Dawn Jahn

Lakeville,MN

Summary

Accomplished Order to Cash Specialist with a proven track record at Sovos, adept in leveraging Salesforce and NetSuite to enhance financial service invoicing and customer satisfaction. Demonstrated expertise in analytical problem-solving and interpersonal communication, successfully leading teams to exceed KPIs by 100%. Renowned for fostering collaboration and driving significant process improvements in SaaS environments.

Overview

22
22
years of professional experience

Work History

Order To Cash Specialist

Sovos
Hopkins, MN
12.2023 - 02.2025
  • Leveraged NetSuite to provide accurate customer software renewals and complex re-contracting subscription invoices
  • Leveraged Salesforce utilizing account data, reports and customer contracts to provide actionable insights to key stakeholders
  • Collaborated across sales, customer success, sales operations and collections team to resolve customer concerns
  • Met or exceeded monthly assigned invoicing KPIs ensuring 100% accuracy and compliance
  • Uploaded invoices into third party invoicing portals
  • Met or exceeded daily assigned Salesforce KPIs ensuring cases are being actioned
  • Updated databases and worklists with supporting documentation of customer contracts and pricing details to keep accurate customer records
  • Excelled in communication and organizational skills, demonstrated through various channels like emails, conference calls, and internal meetings
  • Managed multiple priorities and tasks with attention to detail and analytical and communication skills
  • Trained, mentored and evaluated new employees in various LOBs enhancing efficiency in the invoicing process

Sales Operations/Data Analyst (Contract)

Vaco
Brentwood, TN
02.2023 - 12.2023
  • Reviewed customer contractual terms and conditions for accuracy
  • Collaborated with project team and account executives to identify discrepancies in customer contracts and software subscriptions
  • Updated databases and worklists with supporting documentation of customer records, subscription period details and pricing information to keep accurate CRM records
  • Engaged, problem solved, to resolve issues in a timely and professional manner

Renewal and Invoicing Specialist (Contract)

Schoening Technology Group
St. Charles, IL
12.2021 - 07.2022
  • Verified detail in contracts and various systems to complete scheduled invoicing and on demand requests efficiently
  • Updated customer information with supporting documentation to keep accurate CRM records
  • Maintained databases with supporting documentation to keep accurate customer information, subscription pricing and subscription period detail
  • Collaborated with customers to address contract and invoicing needs
  • Assisted with transfer of backlog information from Great Plains to Salesforce
  • Processed invoicing entry into third party invoicing systems

Renewal and Invoicing Specialist

Provation Software
Minneapolis, MN
09.2020 - 07.2021
  • Reviewed customer operation data from multiple sources to ensure accuracy when sending prompt quotes
  • Verified detail in contracts and various platforms to complete scheduled invoicing and on demand requests efficiently
  • Updated customer information with supporting documentation to keep accurate records
  • Actively collaborated with customers to address contract and invoicing needs
  • Assisted in account creation and invoicing entry into third party invoicing systems

Billing Specialist

Perforce Software
Minneapolis, MN
04.2019 - 04.2020
  • Reviewed operation records to ensure data accuracy from various platforms for invoice processing
  • Completed daily scheduled invoicing and on demand requests
  • Aided in account creation and invoice entry into third party invoicing systems
  • Maintained and updated customer information for accuracy in history, records and invoices
  • Collaborated with customers to answer invoicing questions and obtain payment

Billing Manager

Merrill Corporation dba Toppan Merrill
St. Paul, MN
02.2003 - 01.2018
  • Led thirteen global team members to provide production billing support for financial reporting customers
  • Coordinated allocation of work to exceed expectations and company service level agreements
  • Trained and mentored staff developing a productive 24/7, 365 days a year corporate billing team
  • Ensured all administrative and IT requirements were completed on time
  • Responsible for testing, approval and implementation of customization or modified billing components to new or existing products and services
  • Ensured billing team members were motivated, mentored and evaluated to follow company goals, objectives and performance standards
  • Embraced and fostered change through multiple organizational transitions over 15 years
  • Added value to overall company success by showing willingness to help other areas while managing my work responsibilities

Education

High School Diploma -

Como High School
St. Paul, MN

Skills

  • Software
  • Technology
  • SaaS
  • Financial service invoicing
  • Salesforce
  • NetSuite
  • Microsoft Office
  • Adobe
  • ERP systems
  • Problem-solving
  • Analytical skills
  • Collaboration skills
  • Presentation
  • Interpersonal communication
  • Order to cash
  • Invoicing
  • Collection processes

References

Upon Request

Timeline

Order To Cash Specialist

Sovos
12.2023 - 02.2025

Sales Operations/Data Analyst (Contract)

Vaco
02.2023 - 12.2023

Renewal and Invoicing Specialist (Contract)

Schoening Technology Group
12.2021 - 07.2022

Renewal and Invoicing Specialist

Provation Software
09.2020 - 07.2021

Billing Specialist

Perforce Software
04.2019 - 04.2020

Billing Manager

Merrill Corporation dba Toppan Merrill
02.2003 - 01.2018

High School Diploma -

Como High School

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Dawn Jahn