Dawn Jennings

• Manage daily accounting operations, ensuring adherence to dealership standards
• Optimize office procedures for improved accuracy and efficiency
• Reconcile general ledger accounts monthly, maintaining current financial records
• Prepare and review sales commission reports, ensuring company policy compliance
• Coordinate vehicle floor plan payoffs with financial institutions
• Coordinate office operations, enhancing efficiency and reducing costs by 12%
• Manage administrative tasks, achieving seamless daily workflow and improving team productivity
• Oversee budget management, ensuring financial accuracy and reducing discrepancies
• Implement office policies, fostering a collaborative and organized work environment
• Manage budgets, maintain accurate financial records, and ensure compliance with company policies
• Organize and optimize office layout for improved workflow

• Manage administrative tasks, achieving seamless daily workflow and
  improving team productivity
• Oversee budget management, ensuring financial accuracy and reducing
  discrepancies
• Implement office policies, fostering a collaborative and organized work
  environment
• Manage budgets, maintain accurate financial records, and ensure
  compliance with company policies.
• Organize and optimize office layout
  for improved workflow

• Coordinated executive schedules, enhancing time management and productivity.
  
• Streamlined communication processes, improving team collaboration and efficiency.
  
• Managed confidential information with precision, ensuring data security and integrity.
  
• Coordinated executive schedules, managed correspondence, and facilitated meetings, enhancing
  

Sheppard Pratt Health Systems (formerly Mosaic Community Services) | Office Management /Administrative Assistant Westminster, MD Feb 2019 - Jul 2024

• Lead for Cash Collections: Successfully led the cash collections process, for 3 OMHC locations ensuring the timely and accurate collection of payments from clients and insurance providers. Developed innovative strategies to enhance collection rates, resulting in a significant increase in cash flow for the organization.
• Collaboration with Revenue Department: Worked closely with the Revenue Cycle team, including the Director of Revenue Cycle and finance department, to streamline billing processes and resolve discrepancies. This collaboration was essential in developing and implementing insurance validation processes that improved both billing accuracy and efficiency.
• Customer Service Excellence: Maintained a strong focus on customer service throughout the collections process, ensuring that clients received clear communication and support regarding their accounts. Actively listened to client concerns, addressing issues promptly to foster positive relationships and enhance overall satisfaction.
• Process Improvement Initiatives: Spearheaded initiatives to enhance cash collection methods, including the implementation of a systematic approach for tracking overdue accounts. This effort reduced outstanding receivables and improved overall revenue performance while ensuring a respectful and empathetic approach to clients.
• Training and Development: Provided training and support to team members on best practices for cash collections and billing procedures, promoting a culture of accountability and excellence within the team while emphasizing the importance of customer interactions.
• Reporting and Analysis: Created and maintained detailed reports on cash collection metrics, providing insights to management and facilitating data-driven decision-making. These reports were instrumental in identifying trends and areas for improvement in the cash collection process, ultimately benefiting both the organization and its clients.

• Client-Centered Support: Provided empathetic, recovery-focused assistance to individuals in crisis, fostering trust and promoting independence in daily living.
• Resource Coordination: Connected clients with essential community services (housing, healthcare, employment), ensuring seamless access to support systems.
• Advocacy & Education: Taught clients to leverage natural and community resources, empowering them to navigate recovery pathways effectively.
• Goal-Setting Facilitation: Led personalized sessions to help clients define and achieve recovery milestones, enhancing long-term stability.
• Collaborative Care: Partnered with case managers to design tailored recovery plans, ensuring alignment with clients’ unique needs and preferences.
• Crisis Communication: De-escalated high-stress situations using active listening and trauma-informed techniques, maintaining safety and rapport.

• Directed receiving, warehousing, and distribution for timely deliveries and smooth workflow
• Implemented policies that improved compliance and operational efficiency
• Established and monitored security procedures, enhancing warehouse safety
• Managed inventory with QuickBooks, ensuring accuracy and reducing discrepancies
• Analyzed data to identify inefficiencies, implementing solutions that boosted efficiency by 25%