Dawn Jimenez
Bridgeport,USA
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
BioMetrics
Trumbull, USA
01.2024 - Current
- Manage 4-line phone system to answer, screen and forward calls.
- Provided customer service excellence by answering questions, resolving issues, and scheduling appointments.
- Verify eligibility and coverage.
- Post charges, payments, and refunds accurately.
- Conduct credentialing, transmit claims, and manage prior authorizations.
- Follow up on claim denials and account receivable/payable.
- Operated and maintained receptionist equipment, including, tablets, scanners, fax machines, printer and copiers.
- Protected patients files, organized pertinent paperwork in compliance with HIPPA.
Front Receptionist/Medical Assistant Technician
AFC Urgent Care
Bridgeport, USA
04.2016 - 05.2022
- Greet and register patients through EMR system.
- Verify insurance eligibility.
- Collect copays from patients.
- Triage and direct patients to available examination rooms set up based on patient initial complaint.
- Assist providers in preparing patients for examinations.
- Perform lab draws including laboratory specimens requested by the provider.
- Explaining treatment procedures.
- Maintain cleanliness after every patient.
Call Center Agent
Optimus Health Care
Bridgeport, USA
07.2015 - 04.2016
- Answer telephone promptly and in a polite professional manner.
- Obtain and enter accurate demographic information (address, telephone number, name of insurance or self-pay status).
- Schedule appointment correctly review appointment date, time, location, and provider name with caller.
- Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income if applicable).
- Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.
- Remind caller of cancellation/no show policy.
- Answer questions and offer other information, as requested, to provide patient focused service and a positive impression of the organization.
- Direct calls to other departments as needed.
- Use sound judgment in handling calls, especially with upset patients.
- Understanding of when to escalate calls to physicians/practice manager/triage nurse.
Education
Associate of Applied Science - Medical Assistant
ASA College
Brooklyn, NY05-2013
Skills
- Multi-line phone system
- Electronic medical records
- Insurance verification
- Appointment scheduling
- Payment processing
- HIPAA compliance
- Patient triage
- Data entry accuracy
- Time management
- Team collaboration
- Attention to detail
- Professional communication
- Multitasking and organization
- Task delegation
- Initiative-taking
- Office administration
- Fluent in Spanish
Certification
- Phlebotomy
Timeline
Front Desk Receptionist
BioMetrics
01.2024 - Current
Front Receptionist/Medical Assistant Technician
AFC Urgent Care
04.2016 - 05.2022
Call Center Agent
Optimus Health Care
07.2015 - 04.2016
Associate of Applied Science - Medical Assistant
ASA College
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