DAWN JOHNSON
West Palm Beach
Summary
Highly experienced Customer service industry for 17 years. Known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
17
17
years of professional experience
Work History
ASSOCIATE BANKER-ME
Chase Bank
08.2006 - Current
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Evaluated client financial positions and identified most appropriate banking products.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Provided advice on different bank products and financial options.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Developed and implemented strategies to reduce risk and increase profitability.
- Maintained friendly and professional customer interactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Assisted customers with banking needs and inquiries.
- Referred customers to other banking departments for specialized services.
Sales Associate
Bed Bath & Beyond
04.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color...
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management..
- Recommended complementary purchases to customers, increasing revenue...
- Used in-store system to locate inventory and place special orders for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Bachelor of Arts - Social Worker
Lehman
Bronx, NY05.1990
High School Diploma -
John F. Kennedy High School
Bronx, NY06.1986
Skills
- Oracle PeopleSoft
- Coordination
- Excellent People Skills
- Negotiation Tactics
- Retail Loss Prevention
- Social Perceptiveness
- Cash Register Operation
- Customer Service
- Active Listening
- Engaging with Diverse Customers
- Conflict Resolution
- Excellent Written and Verbal Communication
- Adaptable and Flexible
- Verbal Communication
- Exceeding Customer Expectations
- Guest Relations
- Hospitality and Accommodation
- Energy and Physical Stamina
Timeline
Sales Associate
Bed Bath & Beyond
04.2021 - Current
ASSOCIATE BANKER-ME
Chase Bank
08.2006 - Current
Bachelor of Arts - Social Worker
Lehman
High School Diploma -
John F. Kennedy High School