Summary
Overview
Work History
Education
Skills
Timeline
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Dawn Johnston

Castle Rock,CO

Summary

Dynamic leader with a proven track record at PetSmart, specializing in profitability optimization and team leadership. Successfully transformed operations, resulting in a 50% increase in Loyalty enrollment while prioritizing leadership development. Recognized for strategic planning and operational improvements, driving substantial cost savings and sales growth within the organization.

Overview

17
17
years of professional experience

Work History

District Manager South Colorado

PetSmart
01.2022 - Current
  • Promoted to the highest volume district in the company
  • Oversee operation of 18 retail store locations, manage annual P&L valued at $142M, coordinate with home office for inventory and reduce annual operating costs by 10%
  • Lead a team of 18 store leaders responsible for 540 personnel across 18 stores, provide training on operating process, customer service standards and leadership
  • Coordinate with management teams to execute district-wide sales initiatives for new product lines and membership benefits, resulting in a 50% increase in Loyalty enrollment

Store Leader

PetSmart
Glendale, Colorado
01.2016 - 01.2022
  • Lead the highest volume store in the company, recognized with multiple leadership awards
  • Ensure store operating procedures are in place by all staff to enhance in store pet parent experience by assisting to help find the right solutions
  • Personally responsible for recruiting and development of three ASL to store leaders
  • Achieved the highest volume sales in total Services business
  • Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base
  • Achieved sales targets consistently by motivating team members and creating a positive work environment

Store Team Leader/HR Captainship

Target Corporation
01.2014 - 01.2016
  • Lead an open-door culture at a complex high volume general retail store in a challenging staffing area with >200 team members
  • Oversee all HR focuses including staffing, payroll management, training of best practices, team development and succession planning
  • Coached management team with communicating consistently and positively, and collaboratively all levels resulting with 49% turnover improvement
  • Changed organizational structure, aligning reporting relationships based on job functions and skills, better meeting customer needs

Human Resources/Safety Business Partner

Target Corporation
01.2008 - 01.2014
  • Aligned business strategies with talent strategies to support a complex Philadelphia market of 21 stores worth approximately $800,000 million in annual revenue
  • Elevated talent with the end goal of improving sales and service while reducing risk in high volume urban Philadelphia stores
  • Ensured succession planning initiatives were achieved by developing structured monthly routine, identifying leadership gaps and developmental activities, growing leadership skills quicker
  • Identified areas causing substantial financial loss, developed and facilitated training classes addressing opportunities, saving each location thousands shortage dollars and numerous hours of unproductive work
  • Developed Safety Program focused on rewarding safe behaviors and coaching unsafe behaviors', adopted as part of written safety program
  • Led numerous sensitive and confidential employee relations investigations, culminating with no further loss
  • Recruited future leaders from local university campuses through campus relationships and intern strategies
  • Chaired intern program, which on boarded 56 summer interns yearly, for Philadelphia, New Jersey and Delaware

Education

Masters Business Administration (MBA) - Human Resource Management

University of Phoenix
Colorado Springs, Colorado

Bachelor of Arts (BA) - Business Management

Colorado Mesa University
Grand Junction, Colorado

Skills

  • Leadership development
  • Profitability optimization
  • Team leadership
  • Operational improvement
  • Contractor relationship management
  • Strategic planning
  • Team building

Timeline

District Manager South Colorado

PetSmart
01.2022 - Current

Store Leader

PetSmart
01.2016 - 01.2022

Store Team Leader/HR Captainship

Target Corporation
01.2014 - 01.2016

Human Resources/Safety Business Partner

Target Corporation
01.2008 - 01.2014

Masters Business Administration (MBA) - Human Resource Management

University of Phoenix

Bachelor of Arts (BA) - Business Management

Colorado Mesa University

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Dawn Johnston