DAWN JONES
Park Falls,WI
Summary
Looking for a career with a growing company Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Office Manager
Northwoods Realty LLC
11.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assist with putting together Residential/Commerical purchase contracts or Listing contracts for realtors.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence for vacation rentals
- Maintained computer and physical filing in multiple systems.
- Updated reports, managed accounts, office scheduling and generated reports for company database.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Loan Officer Assistant/ Corporate Processor
Top Flite Financial
09.2022 - 11.2023
- Coordinated with loan officers to optimize the pre-approval process to prepare loan applications with client data from the first step and would assist with the loan all the way thru to the closing.
- Answered inquiries and provided superior customer service to clients.
- Communicated with customers daily to request information and complete paperwork.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Provided comprehensive administrative support to Loan Officers so they could focus on building relationships with clients and generating new business opportunities.
- Assisted underwriters in determining loan eligibility for improved approval rates and client satisfaction.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
Team Loan Officer
Flagstar Bank
05.2020 - 04.2022
- I worked with a team of 4 loan officers on a daily basis to Meticulously review applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Coordinate and prepare documentation necessary for verifications for loan packages, credit reports, and additional mortgage application paperwork
- Review all loan package documentation for discrepancies, omissions, and income calculation then report any discrepancies to the loan originator
- Follow up and respond to customer and in-house inquiries on transactions as needed in order to provide superior customer service along with making phone calls, book appointments and provide administrative support as needed
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Monitored pipelines to track and log status of loans.
Mortgage Loan Assistant
PrimeLending
11.2019 - 06.2020
- Order standard loan requirements and verifications such as, title, escrow, appraisal, verification of employment, verification of assets
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Enhanced customer satisfaction by providing timely and informative responses to inquiries.
- Updated all parties on regular basis regarding status of loan.
- Worked with applicants to obtain missing details and verify information.
Mortgage Loan Assistant
ServisFirst Bank
03.2019 - 11.2019
- Work collaboratively with the loan origination staff and processing team by collecting customer documentation necessary to complete the loan transaction, such as income documentation, asset statements and initial disclosures documents
- Order standard loan requirements and verifications such as, title, escrow, appraisal, verification of employment, verification of assets and any various tasks that are asked of me.
Receptionist / Office Manager
Florida Community Mortgage
09.2013 - 03.2019
- Daily duties include data entry, scanning documents, filing, Ordering appraisals and assist multiple business owners with day to day activities and assist with clients in timely and professional manner
- Prepare quarter Business sales and use taxes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled assignments independently with good judgement and critical thinking skills.
Education
STUDIED IN BUSINESS -
ZION BENTON HIGH SCHOOL
06.1992
Skills
- Customer Service
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
- Customer Relations
- Clear oral/written communication
- Data Entry
- Document Management
- Workflow planning and Optimization
- Computer Skills
References
Available upon request
Languages
English
Full Professional
Timeline
Office Manager
Northwoods Realty LLC
11.2023 - Current
Loan Officer Assistant/ Corporate Processor
Top Flite Financial
09.2022 - 11.2023
Team Loan Officer
Flagstar Bank
05.2020 - 04.2022
Mortgage Loan Assistant
PrimeLending
11.2019 - 06.2020
Mortgage Loan Assistant
ServisFirst Bank
03.2019 - 11.2019
Receptionist / Office Manager
Florida Community Mortgage
09.2013 - 03.2019
STUDIED IN BUSINESS -
ZION BENTON HIGH SCHOOL
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