Dawn Jones
Orange Park
Summary
Human Resources Specialist with a strong focus on creating positive workplace environments, successfully enhanced employee satisfaction and retention at Pegasus Technologies, Inc. through effective HRIS systems management, benefits administration, and payroll expertise. Proficient in employment and payroll law, complemented by advanced skills in the Microsoft Office Suite and exceptional communication abilities.
Overview
25
25
years of professional experience
Work History
Human Resource Specialist
Pegasus Technologies, Inc
Green Cove Springs
09.2011 - 07.2024
- Answered multi-line phone system and redirected incoming phone calls for office personnel
- Filed paperwork, sorted, and delivered mail and maintained office organization
- Responded to employee inquiries regarding any concerns or questions about benefits, HR topics, and Payroll, while maintaining trust and open communication between the employee and managers
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies and procedures
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations
- Maintained up-to-date records of employee information in HRIS system and maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Conducted new hire orientation and onboarding to verify completion of appropriate paperwork, recording information on human resources database
- Maintained compliance with federal and state labor laws and employment laws by conducting regular audits of HR and Payroll practices and documentation
- Processed documentation for employee actions such as new hires, grievance resolutions, and terminations from the supervisory staff
- Kept detailed records to support the human resources department in HR compliance and Payroll Compliance
- Maintained up-to-date knowledge on best practice in the HR field through attending conferences, workshops, reading relevant articles or journals
- Administered employee benefits programs to include flexible spending Accounts and assisted with open enrollment
- Responded to employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance
- Provided guidance to managers and employees on payroll, FMLA, and benefits
- Enabled transition of 230 employees from paper time sheets to electronic, eliminating manual time entry
- Managed payroll processing and processed payroll to ensure timely delivery of paychecks to compensate employees for service rendered
- Maintained up-to-date knowledge on best practice in the payroll field through attending conferences, workshops, reading relevant articles or journals
- Help implement performance management systems and aid staff with employee performance review paperwork and documentation
- Coordinated itineraries and scheduled appointments for employees
Personnel Specialist
Mancon Corporation
Jacksonville
03.2007 - 09.2011
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits
- Created and maintained filing system to track and record employee data for travel arrangements
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Created short- or long-term travel arrangements for employees
Administrative Assistant
Transtec Corporation
Jacksonville
10.2006 - 02.2007
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Delivered excellent customer service through prompt responses to employee inquiries, addressing concerns effectively, and building strong relationships
- Created and maintained filing system to track and record employee data for travel arrangements
- Created short- or long-term travel arrangements for employees
Travel Administrative Assistant
Transtec Corporation
Virginia Beach
06.2004 - 07.2006
- Meticulously processed 35 domestic and international travel arrangements per week for civilian mariners supporting U.S
- Navy mission efforts around the world
- Consistently reviewed and applied accounting procedures to travel voucher summaries ensuring proper documentation and account information to apply payments and reimbursements to proper federal funding codes in accordance with applicable Department of Defense publications
- Expertly inserted 600 civilian mariner's work hours into government pay database, ensuring timely receipt of data for employee payment
- Prepared correspondence and reports for senior corporate management and government entities
Marine Placement Specialist Assistant
Transtec Corporation
Virginia Beach
02.2004 - 06.2004
- Prepared reports, correspondence and administrative assistance for 16 Marine Placement Specialist charged with over 3000 civilian mariners
- Updated 3000 civilian mariner database records maintaining accurate information of mariner's personal information, administrative requests, leave and job availability
- Maintained and recorded payroll and travel expense information for mariners and provided detailed reports to respective Marine Placement Specialists
- Processed administrative and emergency action messages for Marine Placement Specialists in support of deployed mariners around the world supporting US Navy missions
Office Manager
Westerheim Homes
Pensacola
02.2003 - 01.2004
- Answered multi-line phone system and enthusiastically greeted callers
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness
- Maintained records and information on customers and building site progressions for company owners
- Submitted site documentation to county authorities to obtain and process necessary permits for sites under construction and in developmental planning stages contractors, closing agency, real estate and banking institutions
- Maintained accountability and surplus of office supplies to support the administrative and managerial functions of the company
Office Assistant II
Escambia County Building Inspections
Pensacola
05.2001 - 02.2003
- Directed walk-in and phone customers to appropriate departments to assist in obtaining proper building permitting information
- Maintained and recorded building permit requests and entered status and results of permit inspections results in specialized permitting database
- Provided necessary back-up assistance to cashier remitting payments for permits to proper accounts and maintaining accurate accountability of all cash and check transactions
- Provided administrative support and assistance to all building inspection departments and executives
Secretary
MED3000 Health Ease
Pensacola
03.2000 - 05.2001
- Meticulously provided administrative support to accounting and human resource executives
- Managed executive schedules and ensured executive awareness of daily meetings and routines
- Maintained accountability of incoming and outgoing high priority documents and ensured adequate supply of office materials to accomplish tasks in a fast-paced environment
Remittance Processor
Landrum Staffing
Pensacola
11.1999 - 03.2000
- Provided courteous assistance to walk-in and drive-up customers ensuring accurate remittance of payments to over 70 customer accounts daily
- Accurately balanced daily cash and check transactions
- Resolved conflicts between billing information and customers ensuring proper charges and accurate data on customer accounts
- Processed information mailed and faxed by customers and provided timely responses to all inquiries regarding customer accounts
Education
Bachelor's Degree - Business Management
University of Phoenix
Orange Park, FLAssociate's Degree - General College Studies
Pensacola Junior College
Pensacola, FLHigh School Diploma - Business
Deer Valley High School
Glendal, AZSkills
- I am skilled in employment law, payroll law, and the Microsoft Office Suite, leveraging strong communication and organizational skills
- HR policies and procedures
- HRIS updating
References
- Bobbie Sewell-Haynes, 904-451-5062
- Julie Graham, 904-716-4345
- Lewis Crews, 904-449-6794
- Amanda Gibson-Halstead, 904-436-8220
Occupational Licenses Certificates And Training
- 03/24, HIPAA Awareness for Employer Group Health, HIPAAtraining.com
- 03/24, HIPAA Security, HIPAAtraining.com
- 03/24, OSHA 30-hour General Industry Safety and Health, OSHA
Timeline
Human Resource Specialist
Pegasus Technologies, Inc
09.2011 - 07.2024
Personnel Specialist
Mancon Corporation
03.2007 - 09.2011
Administrative Assistant
Transtec Corporation
10.2006 - 02.2007
Travel Administrative Assistant
Transtec Corporation
06.2004 - 07.2006
Marine Placement Specialist Assistant
Transtec Corporation
02.2004 - 06.2004
Office Manager
Westerheim Homes
02.2003 - 01.2004
Office Assistant II
Escambia County Building Inspections
05.2001 - 02.2003
Secretary
MED3000 Health Ease
03.2000 - 05.2001
Remittance Processor
Landrum Staffing
11.1999 - 03.2000
Bachelor's Degree - Business Management
University of Phoenix
Associate's Degree - General College Studies
Pensacola Junior College
High School Diploma - Business
Deer Valley High School
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