Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Josey

Henrietta,TX

Summary

Pax8, as Director of Administration, Spearheaded the standardization of the office structures, enhancing collaboration and performance. As leadership fostered a culture of excellence, integrating organizational systems and fostering relationship building. Achievements include significant improvements in personnel productivity and morale, underpinned by expertise in customer relations and attention to detail. Highly dependable and ethical. Effectively worked with cross-functional teams ensuring operational and service excellence. Organized and efficient Supported the CEO, CFO, CTO and all levels of the corporate level. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Director of Administration

Pax8
10.2016 - 10.2023
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Supported timely and accurate administrative task completion.
  • Streamlined administrative processes by implementing new software and organizational systems.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Led a team of administrative professionals to ensure smooth daily operations and excellent customer service.
  • Collaborated with senior leadership on long-term business planning strategies that contributed to the overall success of the organization.
  • Spearheaded initiatives to improve employee morale and workplace culture through recognition programs and special events planning.
  • Conducted annual performance reviews for direct reports, providing constructive feedback to support professional growth.
  • Managed Corporate apartments
  • Managed expense reporting for executives - $100K average month
  • Manged highly confidential emails, documents and meetings

Manager of Billing

MxLogic
2008 - 2016
  • Reviewed billing problems, researched issues, and resolved concerns
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Trained and mentored staff on procedures, compliance requirements, and collections techniques.
  • Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
  • Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
  • Conducted performance reviews and implemented improvement plans.
  • Worked with customers to develop payment plans and bring accounts current.
  • Optimized resource allocation within the department by analyzing workload trends and adjusting staffing levels accordingly.
  • Streamlined communication with clients by establishing clear expectations for payment terms and resolving disputes promptly.
  • Reviewed contracts for accuracy before finalization, ensuring that all agreed-upon terms were documented correctly per customer negotiations.
  • Developed comprehensive training materials for new hires to quickly acclimate them to company procedures and software systems.
  • Developed a strong rapport with key stakeholders by maintaining open lines of communication and promptly addressing any concerns raised.
  • Served as a liaison between finance departments during mergers or acquisitions, integrating billing functions seamlessly into newly formed organizations. McAfee and Intel Acquistions
  • Collaborated with C-level executives and stakeholders to develop long-term financial plans.

Education

High School Diploma -

Norco Sr. Hign
Norco, CA
06.1985

Skills

    Organizational Leadership

    Relationship Building

    Attention to Detail

    Expense Reporting

    Customer Relations

    Office Management

    Employee Relations

Timeline

Director of Administration

Pax8
10.2016 - 10.2023

Manager of Billing

MxLogic
2008 - 2016

High School Diploma -

Norco Sr. Hign

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Dawn Josey