DAWN KENNY
M
Brookland,AR
Summary
Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.
Overview
1
1
year of professional experience
Work History
Cleaning Technician
St. Agnes Parish
- Cleaned classrooms for weekly PSR, restrooms, offices, and rectory
- Worked in office assisting with filing and data entry.
- Applied eco-friendly cleaning practices, reducing environmental impact while maintaining impeccable results
- Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas
- Conducted routine inspections to ensure all areas met or exceeded cleanliness standards set forth by clients or regulatory agencies
- Contributed to a healthy workplace by consistently sanitizing office equipment and surfaces
- Safeguarded property integrity by careful handling of client belongings during process
- Supported facility maintenance by reporting any damage or necessary repairs to management promptly
- Provided excellent service by addressing client concerns promptly and professionally
Bar & Grill Manager
Halftime Bar & Grill
- Waitress, maintained bar, ordered supplies, handled cash in and out, balanced drawer, met with sales reps, marketing, advertising, called people for events, scheduling.
- Improved employee retention rates by fostering a positive work atmosphere and offering opportunities for growth within company
- Assisted in hiring decisions by interviewing potential candidates, evaluating skills, experience, and fit for team
Inside Sales Representative
Buildingstars
- Cold called; made multiple outbound calls to potential clients
- Researched potential leads from business directories, web searches, or digital resources
- Qualified leads from digital campaigns, conferences, references, etc.
- Created and maintained list/database of prospective clients
- Presented and delivered information to potential clients
- Answered potential client questions and follow-up call questions
- Worked closely with outside sales team for closing deals.
- Managed over 120 calls per day
- Assisted management in setting realistic yet challenging goals for individual representatives based on historical data analysis and market trends
- Created a supportive and motivating team environment, celebrating achievements and fostering collaboration among members
Sales Representative
Steve Schmitt Chevrolet
- Established relationships with new customers
- Showed customers how to use acquired vehicles after delivery
- Maintained contact with existing customers through meetings, emails, phone
- Advised customers regarding payment options, loans, and leasing banking terms
- Negotiated delivery price variations.
Administrative Assistant
Strata Mine Services
- Liaised with HR department to provide new employee enrollment including health benefits, payroll, policies, and procedures
- Assisted Strata's safety department with all necessary accident information for worker's comp investigations and claims
- Recruited and interviewed stable workforce for operations.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
Customer Service Rep
AT&T
- Handled approximately sixty incoming phone calls in shift
- Worked in team environment daily
- Resolved issues regarding technical and billing
- Handled transfer of service contracts with specialty group.
- Managed over 70 calls per shift.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Exceeded performance metrics consistently, earning recognition as top performer within
Dental Assistant
Barnes Jewish Hospital
- Assistant and Office Management of staff
- Patient Relations, set-up treatment room, prep instruments assisted with procedures
- Technical assistance with crowns, extractions, root canals, veneers.
- Sterilized rooms and prepped equipment and instruments for 14 procedures daily
- Sterilized rooms and prepped equipment and instruments for 14 procedures daily
Server
Outback Steakhouse
1 2024 - Current
- Trained in customer service practices to provide exceptional dining experiences
- Experienced in multitasking and prioritizing tasks in fast-paced restaurant environments
- Proficient in POS systems for order processing, payments, and managing inventory
- Demonstrated ability to handle multiple tables efficiently and accurately.
Owner/Operator
Express 52 Cleaning Service
09.2023 - Current
- Led daily operations and managed staff to ensure smooth business operations
- Developed strategic marketing campaigns to increase brand visibility and attract more customers
- Implemented cost-cutting measures to improve profitability and streamline expenses
- Handled customer inquiries and resolved issues to maintain high levels of customer satisfaction.
Teacher
Kids Kingdom
08.2023 - Current
- Collaborated with colleagues to create positive and inclusive learning environment
- Provided constructive feedback to students to support their academic growth and development.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends
Education
High School Diploma -
05.2024 - 05.2024
- High school Diploma
- Lincoln Land Community College
- Wabash Valley Community College
- Hillsboro High School
Skills
Dedicated customer service
professional with excellent
communication skills and a proven
track record of solving customer
issues in a timely and efficient
manner Exceptional ability to build
rapport and exceed expectations
1 Communication
2 Problem-solving
3 Patience
4 Empathy
5 Active listening
6 Conflict resolution
7 Time management
8 Adaptability
9 Multitasking
10 Attention to detail
Operational Reporting
Mechanical recoveries
Personnel Management
Timeline
HHS - High School Diploma,
05.2024 - 05.2024
Owner/Operator - Express 52 Cleaning Service
09.2023 - Current
Teacher - Kids Kingdom
08.2023 - Current
Cleaning Technician - St. Agnes Parish
Bar & Grill Manager - Halftime Bar & Grill
Inside Sales Representative - Buildingstars
Sales Representative - Steve Schmitt Chevrolet
Administrative Assistant - Strata Mine Services
Customer Service Rep - AT&T
Dental Assistant - Barnes Jewish Hospital
Server - Outback Steakhouse
1 2024 - Current