Dawn Kent
East Dubuque,IL
Summary
Dynamic professional with extensive experience in customer service and operations management at Speedway Convenient Store. Proven ability to enhance team performance and drive customer satisfaction through effective communication and strategic planning. Skilled in money handling and team leadership, consistently achieving operational goals and fostering a positive work environment.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Speedway Convenient Store
03.2024 - 07.2025
- Assisted in daily operations, ensuring compliance with company policies and procedures.
- Supported team in executing project plans and meeting deadlines effectively.
- Coordinated communication between departments to enhance collaboration and efficiency.
- Maintained accurate records of inventory and supplies for operational needs.
- Assisted in daily operations to enhance customer service and store efficiency.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Certified Nursing Assistant
Shell Lake Medical Center
04.2018 - 06.2019
- Provided direct patient care, assisting with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted in mobility and rehabilitation exercises to enhance patient recovery.
- Maintained cleanliness and organization of patient rooms, ensuring a safe environment.
- Documented patient information accurately in electronic health records for continuity of care.
- Educated patients and families on healthcare practices, promoting wellness and recovery strategies.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Caregiver
Care Partners Assisted Living
04.2016 - 02.2018
- Provided daily assistance with personal hygiene and grooming for clients.
- Developed individualized care plans to address specific needs of clients.
- Monitored client health conditions and reported changes to healthcare professionals.
- Assisted in mobility support, ensuring safety during transfers and ambulation.
- Trained new caregivers on best practices for client care and safety protocols.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Customer Service Representative
Walmart
02.2004 - 05.2015
- Resolved customer inquiries efficiently through multi-channel communication, enhancing overall satisfaction.
- Trained new team members on system tools and customer service protocols, improving onboarding process.
- Managed escalated issues by collaborating with cross-functional teams to ensure prompt resolution.
- Implemented feedback loops to identify areas for service improvement, fostering a culture of continuous enhancement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Science - Medical Administration
University of Phoenix
Phoenix, AZ03-2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Team motivation
- Goal setting
- Workload management
- Operations management
- Strategic planning
- Project management
- Business administration
Timeline
Assistant Manager
Speedway Convenient Store
03.2024 - 07.2025
Certified Nursing Assistant
Shell Lake Medical Center
04.2018 - 06.2019
Caregiver
Care Partners Assisted Living
04.2016 - 02.2018
Customer Service Representative
Walmart
02.2004 - 05.2015
Bachelor of Science - Medical Administration
University of Phoenix
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