Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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DAWN KESHNER

SHREVEPORT,US

Summary

A business oriented individual with high-energy that is successful in building and motivating dynamic teams. Excels in establishing relationships with customers and employees. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Strategic planner with expertise in budgeting, finance, recruitment, and multi-operations management.

Overview

24
24
years of professional experience

Work History

OPERATIONS MANAGER

Northern Tool & Equipment
Bossier City, US
08.2023 - Current
  • Led operational excellence initiatives, optimized workflow processes, and managed cross-functional teams to deliver measurable efficiency gains in supply chain operations
  • Streamlined inventory management protocols and implemented data-driven decision-making strategies, resulting in substantial cost reductions
  • Fostered strong partnerships with vendors and internal teams, developed strategic solutions for complex operational challenges
  • Spearheaded process automation initiatives and modernized operational workflows, enhancing department productivity and team performance
  • Executed lean management principles in warehouse operations, reducing material handling time and optimizing storage space utilization
  • Opening and closing store, balancing money according to established procedures
  • Actively seeks to minimize shrink of inventory, correcting on hands
  • Train and develop those under me so that they can move forward to better opportunities

ASSISTANT STORE MANAGER/ SALES MANAGER

Harbor Freight Tools USA
Shreveport, US
06.2016 - 07.2025
  • Support the Store Manager in Leading, Training and Developing sales team
  • Model professional Customer Service
  • Maintain Safe, Clean and organized store
  • Ensure items are stocked and priced right
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
  • Walked through store areas daily to identify and proactively resolve issues negatively impacting operations
  • Attained expert level of product knowledge, becoming go-to person for major sales
  • A Subject Matter Expert in my role

STORE MANAGER

General Nutrition Center
Monroe, US
08.2006 - 05.2017
  • Keep customers up to date with all the current sales and promotions but also being able to give them the nutrition knowledge that they came in for so that they can live a healthy life
  • Managed inventory control, cash control and store opening and closing procedures
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training
  • When I took this store their annual sales was 348K
  • In one calendar year the store made a Million Dollar Store

STORE MANAGER

Dollar General
05.2001 - 07.2006
  • Managed inventory control, cash control and store opening and closing procedures
  • Completed point of sale opening and closing procedures
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Approved regular payroll submissions for employees
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback

Education

HIGH SCHOOL DIPLOMA -

St Frederick High School
Monroe, LA
05-1996

Some College (No Degree) - COMPUTER SCIENCE/BUSINESS MANAGEMENT

University of Louisiana At Monroe
Monroe, LA

Skills

  • Team Leadership
  • Staff Training
  • Inventory Management
  • Sales
  • Budgeting
  • Customer Service
  • Operations Management
  • Performance Management
  • Problem Solving
  • Strategic Planning

Hobbies and Interests

  • I love to design and create works of art
  • Sewing is my passion. I have designed and made clothes for dogs for 15 years. Some of my work has been in Southern Living magazine and also designed a dress that auctioned off for $18,000

Timeline

OPERATIONS MANAGER

Northern Tool & Equipment
08.2023 - Current

ASSISTANT STORE MANAGER/ SALES MANAGER

Harbor Freight Tools USA
06.2016 - 07.2025

STORE MANAGER

General Nutrition Center
08.2006 - 05.2017

STORE MANAGER

Dollar General
05.2001 - 07.2006

HIGH SCHOOL DIPLOMA -

St Frederick High School

Some College (No Degree) - COMPUTER SCIENCE/BUSINESS MANAGEMENT

University of Louisiana At Monroe

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DAWN KESHNER