Dawn Khan
Andover,NH
Summary
Compassionate and personable Case Manager experienced in residential environment. Exceptional work ethic adept at working effectively unsupervised. Open minded with strong desire to learn and capable of quickly mastering new skills.
Overview
37
37
years of professional experience
Work History
Case Manager
Headrest, Inc.
10.2021 - Current
- Provide Case Management services including intake, assessment, crisis intervention, advocacy, referral and monitoring residential clients
- Assess client needs, develop individualized treatment plans
- Monitor client progress towards goals with daily check-ins and weekly Case Management
- Counsel clients on available resources within community to help meet their needs
- Provide referrals to appropriate medical, dental, vision and mental health providers
- Link clients with social services and governmental agencies to help claim or reclaim individual autonomy
- Provide crisis intervention support for clients in emergency situations
- Maintain accurate and timely Case Management records and daily documentation according to agency guidelines
- Participate in weekly team meetings to discuss treatment options and client progress
- Participate in company training sessions to boost team effectiveness
- Adhere to ethical principles and standards to protect clients and their confidential information
- Ensure safety of 14 residential clients
- Conduct screenings via breathalyzer and Urine Analysis
- Administration and documentation of medications
- Residential intake and discharge processing
- Assist clients with reintegration back into community
- Facilitate recovery groups including but not limited to life skills, art, mindfulness and relapse prevention
- Aftercare planning
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sole Proprietor and Business Manager
Self Employed
02.1987 - Current
- Oversee operations of small business including financial management, customer service, marketing efforts, staff recruitment and staff training
- Delegate work to staff, setting priorities and goals
- Assign specific duties and set work schedules
- Develop plans and strategies to improve business
- Cultivate and sustain customer relationships
- Engage customers in conversation and effectively determine needs
- Resolve conflicts when necessary
- Organize events such as trade shows for networking opportunities
- Provide leadership, insight and mentoring to staff to expand knowledge of company
- Ensure compliance with applicable legal, health and safety regulations
- Mitigate business risks by working closely with staff and assessing performance
Skills
- Utilization Reviews
- ASAM Assessments
- DAP, SMART, Case Management Notes
- Residential Client Intake and Discharge Processing
- Recovery Group Facilitation
- Individual Case Management
- Individual Treatment and Aftercare Planning
- Accurate and Timely Documentation
- Documentation Proficiency
- Client Advocacy and Support
- Needs Assessments
- Referral and Care Coordination
- Community Resource Referrals
- Conflict Resolution
- Microsoft Office
- Professional and Positive Attitude
- Calm Demeanor
- Self Starter
- Strong Organizational and Multitasking Skills
- Task Prioritization
- Adaptability
- Time Management
- Excellent Decision Making Skills
- Relationship Building
- Active Listening and Motivational Interviewing
- Email and Telephone Etiquette
Timeline
Case Manager
Headrest, Inc.
10.2021 - Current
Sole Proprietor and Business Manager
Self Employed
02.1987 - Current
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