Dawn Kiris
Wind Gap,PA
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using EPIC appointment scheduling system to manage hundreds of patients weekly. Organized and accurate in managing patient flow. Hardworking Medical assistant/Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
30
30
years of professional experience
Work History
Scheduling Coordinator Heart and Vascular
LVHN
Allentown, PA
07.2023 - Current
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Entered information into system to update status reports.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Set and confirmed heart and vascular customer appointments.
- Provided reminder calls to clients prior to scheduled visits.
- Insurance verification
- Answered upwards of 65 calls per day
- Scheduled for Cardiology New patient and return patient
- Work in Cisco Finesse and Jabber answering calls
Medical Assistant/ Receptionist
St Luke’s University Health Network
08.2022 - Current
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Supported office staff and operational requirements with administrative tasks.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
- Conducted patient intake interviews, recording and documenting relevant information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
General Warehouse Associate
Express Employment Professionals
05.2022 - 07.2022
- Operated RF scanners to track merchandise and verify contents of containers.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Checked packages and merchandise for damage and notified vendors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Performed inventory control, such as counting, and stocking merchandise.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed general housekeeping and cleaning tasks.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Consistently lifted materials weighing as much as 50 pounds.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Loaded, unloaded, and moved material to and from storage and production areas.
Stay at Home Mom
Self Employed Services
08.1994 - 05.2022
- Developed and maintained relationships with community organizations and agencies.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Developed and maintained accurate records of programs and services.
- Conducted research and wrote reports to provide accurate and up-to-date summaries of client conditions.
- Monitored progress towards service plan goals.
- Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Maintained client reports to track client progress, record interventions and provide relevant data for analysis.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Facilitated support groups and workshops to provide valuable services to clients.
- Assisted social workers with medical records reviews to facilitate improved performance and quality assurance.
- Interviewed clients to assess needs and determine most suitable needs and services.
Education
GED -
Hillsborough High School
Hillsborough, NJ01.1992
Skills
- Intake Interview
- EMR Systems
- Office Supplies and Inventory
- Medical Records Management
- Compassionate Care
- Patient Records Gathering
- Referral Verification
- Records Maintenance
- HIPAA Guidelines
- Clerical Support
- Operational Requirements
- Account Updates
- Critical Thinking
- Patient Callbacks
- Front Desk Operations
- Bookkeeping Support
- Electronic Medical Record
- Account Management
- Co-Payment Collection
- Healthcare Administration
- Reminder Calls
- Insurance Verification
- Inpatient Care
- Checking Patient Details
- Patient Reception Management
- Software Applications
- Information Assistance
- Medical Recordkeeping
- Efficiency Improvement
- Telephone Etiquette
- Petty Cash Management
- Record Processing
- Insurance Claims
- Online Systems
- Patient Health Information Access
- Diagnostic Evaluation
- Reading Comprehension
- Typing and Filing
- Call Transfers
- Schedule Dissemination
- Patient Relations
- Patient Referral
- Appointment Scheduling
- Outpatient Procedures
- Patient Scheduling
- Documentation and Reporting
- Teamwork and Collaboration
- Customer Engagement and Support
- Data Entry
- Effective Multitasking
- Scheduling
- Patient Engagement
- Administrative Duties
- Medical Terminology
Timeline
Scheduling Coordinator Heart and Vascular
LVHN
07.2023 - Current
Medical Assistant/ Receptionist
St Luke’s University Health Network
08.2022 - Current
General Warehouse Associate
Express Employment Professionals
05.2022 - 07.2022
Stay at Home Mom
Self Employed Services
08.1994 - 05.2022
GED -
Hillsborough High School