Dawn Kiser
Calumet,MI
Summary
Patient care-focused healthcare manager with extensive experience overseeing operations in medical practices. Skilled in coordinating communications, referrals, and policy enforcement to ensure seamless healthcare delivery. Adept at using process improvement strategies to enhance efficiency and elevate patient care standards.
Overview
50
50
years of professional experience
Work History
Medical Practice Manager
UP HS PORTAGE
Hancock, Michigan
11.2020 - Current
- Managed collaboration among five internal medicine providers, nephrologist, and cardiologist to support patient care.
- Coordinated telehealth services to improve access.
- Facilitated visits from electrophysiology providers to broaden service offerings.
- Utilized problem-solving strategies to improve operational efficiency within medical practice.
- Applied Hierarch of Sustainability model and PDSA process to streamline operations.
- Implemented daily briefs, huddles, and debriefs for effective team communication.
- Employed process improvement tactics to foster staff engagement and commitment.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Oversaw staff training and development initiatives for team members.
- Spearheaded the implementation of the electronic health record system for better data management.
- Ensured compliance with healthcare regulations and standards consistently
- Resolved patient inquiries and concerns to maintain high satisfaction levels.
- Facilitated communication between departments within the organization.
Supervisor of Surgical specialty practice
Aspirus Keweenaw clinic
Laurium, Michigan
01.2019 - 11.2020
- Supervised daily operations and workflows in a busy healthcare clinic.
- Coordinated schedules for medical personnel to optimize clinic efficiency.
- Facilitated communication between departments to enhance patient services.
- Managed patient intake processes and addressed inquiries effectively.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Streamlined pre-surgical and post-surgical processes for patient understanding, compliance, and safety.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Orthopedic Clinic Nurse and Team Lead
Aspirus Keweenaw
Laurium, Michigan
03.2016 - 01.2019
- Delivered comprehensive patient care in orthopedic clinic.
- Educated patients on surgical procedures to ensure informed consent.
- Evaluated patients to enhance safety and effectiveness of surgical interventions.
- Assisted two orthopedic surgeons with patient care and surgical planning.
- Developed process improvement plans to optimize patient outcomes.
Charge Nurse Long term care
Long Term Care Facilities
Marinette, Wisconsin
09.1995 - 05.2002
- Managed patient assessments and developed individualized care plans.
- Supervised nursing staff and ensured adherence to care protocols.
- Monitored patient vital signs and reported significant changes to physicians.
- Provided mentorship and support to new nursing staff during onboarding.
- Ensured compliance with infection control standards in the healthcare environment.
- Delegated tasks appropriately among staff members according to their qualifications.
- Conducted daily rounds to assess patient conditions, evaluate progress towards goals, and document changes in status or plan of care as needed.
- Coordinated communication between physicians and other healthcare professionals regarding patient care.
- Coordinated and performed patient admissions, transfers and discharges.
- Directed unit staff and promoted quality care for diverse patients.
- Responded quickly to emergent situations such as cardiac arrest or respiratory distress.
- Managed staffing levels within the unit while ensuring optimal levels of patient care.
- Maintained accurate records of all treatment interventions provided to each patient.
Psychiatric Technician
BAy Area Medical Center
Menominee, Michigan
07.1991 - 11.1994
- Monitored patient behavior and reported changes to healthcare team.
- Assisted in daily living activities for psychiatric patients.
- Engaged patients in therapeutic activities to promote mental health.
- Ensured a safe and clean environment for all patients.
- Provided emotional support and crisis intervention as needed.
- Observed patient behaviors and reported any changes or concerning issues to the psychiatrist or nurse practitioner.
- Provided direct patient care and monitored patients' physical, mental, and emotional status.
- Maintained accurate records of patient progress including daily notes on individuals' moods, activities, interactions with others.
Pharmacy Technician
Bay area Medical Center
Menominee, Michigan
04.1982 - 03.1991
- Assisted pharmacists in compounding medications and managing inventory.
- Managed medication storage and ensured compliance with safety standards.
- Provided excellent customer service by answering inquiries and resolving issues.
- Maintained cleanliness and organization in the pharmacy workspace.
- Collaborated with healthcare professionals to optimize patient medication plans.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Assisted pharmacists in compounding sterile products according to state regulations.
Unit Secretary
Bay area Medical Center
Menominee, Michigan
08.1975 - 05.1982
- Coordinated patient admissions and maintained accurate medical records.
- Processed incoming calls and directed inquiries to appropriate departments promptly.
- Organized patient files and ensured compliance with confidentiality protocols.
- Managed the front desk area ensuring neatness at all times.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Provided patient information to facilitate timely admissions and discharges.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Retrieved physicians' paperwork, including lab test requests.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
Education
LPN - LPN
Bay De Noc Community College
Escanaba MI01-1995
Some College (No Degree) - Pre Req
Gogebic Comunnity College
Ironwood MISkills
- Electronic health records management
- Process improvement
- Healthcare operations and compliance
- Workflow optimization
- Staff training and development
- Patient service excellence
- Team leadership
- Continuous improvement initiatives
- Healthcare compliance
Education Focus
- Life long learner
- promote staff education
- I encourage my staff to pursue ongoing and further education.
Developed a process for uncertified medical assistants to pursue education for certification.
References
References available upon request.
Timeline
Medical Practice Manager
UP HS PORTAGE
11.2020 - Current
Supervisor of Surgical specialty practice
Aspirus Keweenaw clinic
01.2019 - 11.2020
Orthopedic Clinic Nurse and Team Lead
Aspirus Keweenaw
03.2016 - 01.2019
Charge Nurse Long term care
Long Term Care Facilities
09.1995 - 05.2002
Psychiatric Technician
BAy Area Medical Center
07.1991 - 11.1994
Pharmacy Technician
Bay area Medical Center
04.1982 - 03.1991
Unit Secretary
Bay area Medical Center
08.1975 - 05.1982
LPN - LPN
Bay De Noc Community College
Some College (No Degree) - Pre Req
Gogebic Comunnity College
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