Dawn Klein
Hilliard,OH
Summary
Dynamic leader with a proven track record at Big Lots, adept in customer engagement and retail operations. Excelled in creating a positive work environment, enhancing customer satisfaction through effective issue resolution and expert coaching. Skilled in organizational management and fostering team unity, significantly boosting store performance.
Overview
20
20
years of professional experience
Work History
Store Manager
Big Lots
11.2004 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
Bachelor of Arts - Business Administration
National American University
Colorado Springs, CO05-2000
Skills
- Customer Engagement
- Effective Issue Resolution
- Customer Service Expertise
- Strong Organizational Skills
- Customer Service Leadership
- Coaching and Guidance
- Retail Operations
Timeline
Store Manager
Big Lots
11.2004 - Current
Bachelor of Arts - Business Administration
National American University
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