Dawn Knapp
Lutz,FL
Summary
Driven professional with a strong background in business management, healthcare support, administrative operations, and customer service. Proven ability to lead teams, manage day to day operations, and deliver high quality care and service in fast paced environments. Skilled in multitasking, problem solving, and adapting quickly to new roles and responsibilities. Strong communicator and team player with a commitment to efficiency, professionalism, and client satisfaction across diverse industries.
Overview
25
25
years of professional experience
Work History
Patient Care Technician, Cardiac Vascular Unit
Ascension St Vincent Hospital
06.2024 - 08.2025
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Delivered high-quality care to [Type] patients in hospital facility.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Clinical Assistant (Patient Care Tech)
Arnot Ogdon Medical Center
03.2016 - 03.2023
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted patients with basic care needs.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
Sales Associate
Petco
02.2014 - 02.2016
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
Business Co-Owner
Knappys Auto Body
01.2001 - 01.2014
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
General Studies
Southside Highschool
Elmira, NY04-1996
Skills
- Patient vital signs assessment
- Inventory replenishment
- Proficient in patient positioning techniques
- Infection control protocols
- Data security management
- Proficient in efficient patient transport
- Data acquisition
- Phlebotomy
Timeline
Patient Care Technician, Cardiac Vascular Unit
Ascension St Vincent Hospital
06.2024 - 08.2025
Clinical Assistant (Patient Care Tech)
Arnot Ogdon Medical Center
03.2016 - 03.2023
Sales Associate
Petco
02.2014 - 02.2016
Business Co-Owner
Knappys Auto Body
01.2001 - 01.2014
General Studies
Southside Highschool
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