Dawn Knoke
Bottineau
Summary
Dynamic Activity Director at Good Samaritan with proven expertise in event planning and program development. Successfully enhanced resident engagement through tailored activities, fostering a supportive community. Skilled in budget management and staff training, I consistently delivered high-quality experiences while maintaining compliance with regulations. Passionate about improving lives through innovative, person-centered care.
Overview
24
24
years of professional experience
Work History
Activity Director
Good Samaritan
04.2022 - Current
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
- Evaluated the effectiveness of activity programs through ongoing assessment and feedback from residents, families, and staff members.
- Enhanced resident engagement by planning and executing diverse recreational activities tailored to individual interests and abilities.
- Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Integrated cognitive stimulation techniques into daily programming for improved mental health outcomes among participants suffering from dementia or related conditions.
- Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Supervised Activities Assistant and conducted performance evaluations.
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
- Collaborated with interdisciplinary teams to create holistic care plans addressing the physical, cognitive, emotional, and social needs of each resident.
- Managed budgets effectively to ensure adequate resources were allocated for all planned activities and events.
- Adapted programming in response to changing resident needs or interests, demonstrating flexibility and a commitment to providing person-centered care.
- Assisted in maintaining a safe living environment by conducting regular safety checks on equipment used during activity sessions.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
Entrepreneur
LimeLife by Alcone
04.2018 - Current
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
- Boosted customer satisfaction, refining customer service process to ensure quick and effective resolution of inquiries and complaints.
Crew Member
Dairy Queen Grill & Chill
02.2022 - 04.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
CNA
Good Samaritan Society
03.2012 - 06.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Housewife
None Of The Above
11.2008 - 03.2012
- Stayed home taking care of house and raising child.
Front Desk Clerk
Super 8 Hotel
09.2008 - 10.2008
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Customer Service Representative
SYKES
09.2007 - 08.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cook
Benedicting Living Center
09.2006 - 09.2007
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Streamlined kitchen operations with effective communication and collaboration among team members.
Receptionist/Secretary
Rime Chiropractic
05.2004 - 09.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Grocery Store Cashier
Super Value
08.2001 - 02.2002
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
- Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
- Maintained knowledge of current sales promotions, policies regarding payment, and security practices to provide accurate information to customers.
- Communicated effectively with coworkers to foster strong teamwork within the cashier department.
- Assisted store management in maintaining a clean and organized shopping environment for optimal customer experience.
- Assisted customers in locating items throughout the store efficiently, providing knowledgeable guidance on products as needed.
- Promoted a safe working environment by adhering to safety guidelines while operating the cash register system and other equipment.
- Collaborated with team members to restock shelves, ensuring product availability and appealing store presentation.
Education
GED -
Quentin Burdick Job Corps
Minot, ND09-1999
Skills
- Activity organization
- Event planning experience
- Organizational skills
- Program development
- Team management
- Employee evaluation
- Patient evaluations
- Excellent organizational skills
- Participant monitoring
- Staff training
- Budget management
- Attention to detail
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 2 staff members.
- Resolved product issue through consumer testing.
Timeline
Activity Director
Good Samaritan
04.2022 - Current
Crew Member
Dairy Queen Grill & Chill
02.2022 - 04.2022
Entrepreneur
LimeLife by Alcone
04.2018 - Current
CNA
Good Samaritan Society
03.2012 - 06.2017
Housewife
None Of The Above
11.2008 - 03.2012
Front Desk Clerk
Super 8 Hotel
09.2008 - 10.2008
Customer Service Representative
SYKES
09.2007 - 08.2008
Cook
Benedicting Living Center
09.2006 - 09.2007
Receptionist/Secretary
Rime Chiropractic
05.2004 - 09.2006
Grocery Store Cashier
Super Value
08.2001 - 02.2002
GED -
Quentin Burdick Job Corps
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