Dawn Koele
Britt
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly effective and comfortable with people at all levels in the organization.
Encourages team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
Work History
Owner and Operator
Brush & Broom by Dawn
02.2024 - Current
- Obtained and have retained clients for cleaning homes on their chosen schedules
- I also clean for four funeral homes in the area
- Billing clients and keeping records for taxes
Account Manager
Landus Cooperative
07.2019 - 11.2023
- Provide excellent customer service by answering calls, ensuring needs are met
- Collaborating with customers to help them sell and forward contract their grain as well as to make sure contracts are correct and signed in a timely manner
- Buying new and old crop grain
- Billing for product, work orders, rental equipment, etc
- As well as receiving payments on account
- Signing and mailing contracts
- Assisting the Location Lead and Account Managers with meeting customer expectations for our location
- Writing checks and doing deposits
- Housekeeping of primary areas in the office
- Scaling trucks and grading grain
- Entering contracts for chemical, fertilizer, and seed as well as tracking them for inventory purposes
- Scheduling work orders for spring and fall application and soil sampling
- Assisting Salesmen with customer accounts for accuracy and end of year tax documents
- Using Excel to show sales orders more conveniently and using them to ensure proper pricing throughout our customer base
- Providing sales associates with accurate sales proposals and recommendations to assist customers in making smart and profitable seed, chemical, and fertilizer decisions
- Managing inventory and ordering chemical products as needed as well as seed ordering and tracking for optimizing customer's yearly profits
- Collaborating with our outside partners for customer's replants and resprays ensuring proper documentation is obtained and processed
Assistant Production Team Leader
Suidae Health & Production
02.2015 - 07.2019
- Data Entry on a weekly basis for farrowing, weans, breeds, and pig deaths to customize reports for sow farms and grow-finish clients
- Feed ordering, ensuring accuracy of diet rations for outgoing feed orders
- Maintaining feed allocation sheets in excel to ensure feed budget are followed per client's expectations
- Compiling closeout reports for clients as they become available
- Processing grain banks and feed contracts, monitoring feed usage and pricing for accuracy from the mills
- Issuing VFD's (Veterinary Feed Directives)
- Compiling feed usage reports for managed sow farms to monitor feed usage and maintain cost objectives
- Assisting in scheduling market loads and delegating work priorities when production team lead is absent
Scale house manager
Farm Nutrients
05.2014 - 02.2015
- Weighing in and out trucks
- Coordinating hauling locations daily with truckers
- Putting together contracts as they become available and maps for truckers
- Entering tickets into computer system and spreadsheets
- Keeping records on tons hauled per customer to ensure proper billing to customers and payment to haulers
- Working with all locations and assisting spreader operators with available contracts when ready to spread
- Submitting End of Day reports and Weekly site reports for my location
- Chicken manure sales
- Collecting orders and customer information, submitting it for processing and helping customers with signing final contracts
- Advising customers on necessary nutrients and amounts needed for crop production according to analysis of manure and respective soils
- Building customer relationships, resolving issues when necessary, answering questions
- Independent contractor- September 2013- present
Internship
Gold-Eagle Cooperative
09.2013 - 11.2013
- Operating scale- weighing in and out customers
- Recording customers grain into the Oakland system
- Grain testing, Posting tickets, customer service
- Tracking daily market prices and basis
Clubhouse manager
Gruis Recreation Golf Course
02.2012 - 08.2012
- Hired and trained employees as well as set daily schedules
- Bartending/waitressing/cooking
- Coordinated golf events with customers
- Ordered and prepared food
- Payroll/bookkeeping
- Purchased supplies and kept inventory
- Ensured cleanliness and cheerful outlook of the clubhouse
Saw operator/stacker, back -up lead
Winnebago Industries
01.1995 - 01.2012
- Operated saw to cut material down to lengths as per production order
- Stacked material on racks, preparing for heat treat
- Back-up lead person for packaging department- making sure orders were completed on time, assigning groups with daily tasks, taking care of necessary paperwork and computer work
- Back-up for bender operator, and various other position throughout the building
Education
Associate of Applied Science - Ag Marketing And Finance
North Iowa Area Community College
Mason City, IA05-2014
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Attention to detail
- Customer service
- Teamwork and collaboration
- Goal setting
- Quality assurance
- Records organization and management
- Customer retention
Timeline
Owner and Operator
Brush & Broom by Dawn
02.2024 - Current
Account Manager
Landus Cooperative
07.2019 - 11.2023
Assistant Production Team Leader
Suidae Health & Production
02.2015 - 07.2019
Scale house manager
Farm Nutrients
05.2014 - 02.2015
Internship
Gold-Eagle Cooperative
09.2013 - 11.2013
Clubhouse manager
Gruis Recreation Golf Course
02.2012 - 08.2012
Saw operator/stacker, back -up lead
Winnebago Industries
01.1995 - 01.2012
Associate of Applied Science - Ag Marketing And Finance
North Iowa Area Community College
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