Dawn Koele
Britt,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability. Swift capacity to learn and apply new skills, committed to leveraging these qualities to drive team success and contribute to organizational growth. Knowledgeable and dedicated customer service professional, solid team player with an outgoing, positive demeanor, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
30
30
years of professional experience
Work History
Owner and Operator
Brush & Broom by Dawn
02.2024 - Current
- Obtained and have retained clients for cleaning homes on their chosen schedules
- Improved operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
Account Manager
Landus Cooperative
09.2021 - 11.2023
- Provide excellent customer service by answering calls, ensuring customer's needs are met
- Collaborating with customers to help them sell and forward contract their grain as well as to make sure contracts are correct and signed in a timely manner
- Billing for products and services rendered as well as receiving payments due on accounts and depositing them.
- Signing and mailing contracts
- Assisting the Location Lead and Account Managers with meeting customer expectations for our location
- Housekeeping of primary areas in the office
- Entering contracts for chemical, fertilizer, and seed as well as tracking them for inventory purposes
- Scheduling work orders for spring and fall application and soil sampling
- Assisting Salesmen with customer accounts for accuracy and end of year tax documents
- Using Excel to show sales orders more conveniently and using them to ensure proper pricing throughout our customer base
- Providing sales associates with accurate sales proposals and recommendations to assist customers in making smart and profitable seed, chemical, and fertilizer decisions
- Managing inventory and ordering chemical products as needed as well as seed ordering and tracking for optimizing customer's yearly profits
- Collaborating with our outside partners for customer's replants and resprays ensuring proper documentation is obtained and processed
Customer Service Representative
Landus Cooperative
07.2019 - 09.2021
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly office areas by mopping floors, emptying trash cans and wiping down surfaces.
- Office duties such as answering phones, filing, office organization, managing mail, and depositing checks
- Greeting customer's with a friendly smile and upbeat personality.
Assistant Production Team Leader
Suidae Health & Production
02.2015 - 07.2019
- Providing excellent customer service.
- Data Entry on a weekly basis for farrowing, weans, breeds, and pig deaths to customize reports for sow farms and grow-finish clients
- Feed ordering, ensuring accuracy of diet rations for outgoing feed orders
- Maintaining feed allocation sheets in excel to ensure feed budget are followed per client's expectations
- Compilation of closeout reports for clients as they become available
- Processing grain banks and feed contracts, and pricing for accuracy from the mills
- Issuing VFD's (Veterinary Feed Directives)
- Compiling feed usage reports for managed sow farms to monitor feed usage and maintain cost objectives
- Assisting in scheduling market loads and delegating work priorities when production team lead is absent
Scale house manager
Farm Nutrients
05.2014 - 02.2015
- Weighing in and out trucks
- Coordinating hauling locations daily with truckers
- Putting together contracts as they become available and maps for truckers
- Entering tickets into computer system and spreadsheets
- Keeping records on tons hauled per customer to ensure proper billing to customers and payment to haulers
- Working with all locations and assisting spreader operators with available contracts when ready to spread
- Submitting End of Day reports and Weekly site reports for my location
- Chicken manure sales
- Collecting orders and customer information, submitting it for processing and helping customers with signing final contracts
- Advising customers on necessary nutrients and amounts needed for crop production according to analysis of manure and respective soils
- Building customer relationships, resolving issues when necessary, answering questions
- Independent contractor- September 2013- present
Internship
Gold-Eagle Cooperative
09.2013 - 11.2013
- Operating scale- weighing in and out customers
- Recording customers grain into the Oakland system
- Grain testing, Posting tickets, customer service
- Tracking daily market prices and basis
Clubhouse manager
Gruis Recreation Golf Course
02.2012 - 08.2012
- Hired and trained employees as well as set daily schedules
- Bartending/waitressing/cooking
- Coordinated golf events with customers
- Ordered and prepared food
- Payroll/bookkeeping
- Purchased supplies and kept inventory
- Ensured cleanliness and cheerful outlook of the clubhouse
Saw operator/stacker, back -up lead
Winnebago Industries
01.1995 - 01.2012
- Operated saw to cut material down to lengths as per production order
- Stacked material on racks, preparing for heat treat
- Back-up lead person for packaging department- making sure orders were completed on time, assigning groups with daily tasks, taking care of necessary paperwork and computer work
- Back-up for bender operator, and various other position throughout the building
Education
Associate of Applied Science - Ag Marketing And Finance
North Iowa Area Community College
05-2014
Skills
- Account management
- Complaint resolution
- Scheduling
- 10-key
- Filing
- Appointment scheduling
- Customer focused with a positive attitude
- Microsoft office proficient
- Multitasking and organization
- Team player
Timeline
Owner and Operator
Brush & Broom by Dawn
02.2024 - Current
Account Manager
Landus Cooperative
09.2021 - 11.2023
Customer Service Representative
Landus Cooperative
07.2019 - 09.2021
Assistant Production Team Leader
Suidae Health & Production
02.2015 - 07.2019
Scale house manager
Farm Nutrients
05.2014 - 02.2015
Internship
Gold-Eagle Cooperative
09.2013 - 11.2013
Clubhouse manager
Gruis Recreation Golf Course
02.2012 - 08.2012
Saw operator/stacker, back -up lead
Winnebago Industries
01.1995 - 01.2012
Associate of Applied Science - Ag Marketing And Finance
North Iowa Area Community College
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