Dawn Douglass
North Canton,Ohio
Summary
Motivated Receptionist with excellent leadership, project management and problem-solving abilities developed over three years of progressive administrative experience. Well-versed in all clerical needs of fast-paced Senior Living offices and successful at adapting quickly to changing business demands. Diligent resource coordinator successful in accomplishing daily needs and exceeding performance targets.
Overview
28
28
years of professional experience
Work History
Assistant Office Administrator
Danbury Senior Living
North Canton, OH
06.2021 - Current
- Developed and maintained filing systems for documents, correspondence, and other materials.
- Assisted in the preparation of reports, presentations, and spreadsheets.
- Answered incoming calls and directed them to appropriate personnel.
- Provided administrative support to office personnel including photocopying, faxing and mailing documents.
- Received visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
- Entered data into computer systems accurately in order to update client files.
- Assisted with special projects as requested by management team.
- Managed confidential financial information with discretion.
- Performed general clerical duties such as copying, filing, mailing.
- Prepared letters, memos and emails in response to inquiries from customers.
- Collaborated with colleagues across multiple departments to ensure efficient workflow processes.
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints or answered customers' questions.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted with special projects assigned by management when required.
Floral Designer
Botanica Florist
Canton, OH
09.2014 - 11.2020
- Greeted customers, provided product information and answered questions regarding floral arrangements.
- Assisted customers in selecting appropriate flower arrangements for special occasions such as weddings, funerals and birthdays.
- Maintained detailed records of customer orders, payments and inventory levels.
- Processed cash and credit card transactions accurately and efficiently at the point of sale.
- Prepared custom flower arrangements based on customer specifications.
- Managed store operations including opening and closing duties, stocking shelves with merchandise, ordering supplies.
- Resolved customer complaints promptly in a professional manner ensuring satisfaction at all times.
- Performed administrative tasks such as filing paperwork, updating customer database.
- Attended trade shows and conventions to promote company's products and services.
- Utilized computer software programs for creating invoices and generating reports related to sales activities.
- Cultivated long-term relationships with corporate and well-off private customers to retain key accounts.
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
- Participated in client consultations to discuss floral designs for special occasions, christenings, weddings and funerals.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Maintained records related to sales for store management.
Floor Manager
Patricia's Flower & Plant Shop
North Canton, OH
12.1996 - 08.2014
- Developed and implemented floral department policies and procedures.
- Monitored inventory levels, ordered supplies, and tracked expenses to ensure cost effectiveness.
- Supervised a team of florists, providing guidance on design techniques, customer service strategies, and product knowledge.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Coordinated delivery services with local vendors to ensure timely arrival of orders at customers' locations.
- Organized special events such as weddings or funerals; designed flower arrangements according to client specifications.
- Maintained up-to-date records of sales transactions including invoices and receipts for accounting purposes.
- Established effective relationships with suppliers to negotiate prices for bulk purchases of flowers and other products.
- Managed the daily operations of the store by scheduling employees' shifts, assigning tasks, monitoring cash flow.
- Conducted market research activities to identify trends in the industry; used insights to create innovative designs.
- Utilized computer software programs such as Microsoft Office Suite to keep track of financial data and generate reports.
- Managed the budget for the floral department; monitored costs closely while striving towards cost savings goals.
- Trained and developed associates to handle customers' needs and manage daily workloads.
- Maintained portfolios of artistic work to demonstrate styles, interests and abilities.
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
Education
High School Diploma -
Jackson High School
Massillon, OH06-1986
Skills
- Professionalism
- Problem-solving abilities
- Multitasking and Organization
- Handling Complaints
- Administrative Management
- Appointment Scheduling
- File Organization
- Office Management
- Verbal Communication
- Office Administration
- Customer Relationship Management (CRM)
- Calendar Management
- Research abilities
Affiliations
- Church Council Chair person for 20+ years
References
References available upon request.
Timeline
Assistant Office Administrator
Danbury Senior Living
06.2021 - Current
Floral Designer
Botanica Florist
09.2014 - 11.2020
Floor Manager
Patricia's Flower & Plant Shop
12.1996 - 08.2014
High School Diploma -
Jackson High School
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