Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

DAWN KONGVONGSAY

Edmond

Summary

Qualified Product Director with proven track record in leading teams and driving operational efficiency. Demonstrated ability to implement strategic initiatives that enhance productivity and foster growth. Known for utilizing strong leadership and communication skills to facilitate team collaboration and achieve organizational goals.

Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.

Overview

14
14
years of professional experience

Work History

SR MANAGER - IAM ADVISORY

MorganFranklin Consulting
10.2023 - Current
  • Advisory for Internal and External Clients
  • Established IAM program artifacts, including design, prototyping, and documentation for internal IAM components and the overall program
  • Development and provided ongoing support for the IAM program
  • Served as IAM Architect for customer consulting, integrating sales methodologies by providing metrics to champions and preparing ROI for economic buyers
  • Identified and resolved pain points for champions, supporting IAM programs

OPERATIONS MANAGER

SAVIYNT, INC
09.2021 - 10.2024
  • Company Overview: For a dynamic SaaS security company
  • Testing, deployments and maintenance of IGA and TPAG/VAM components with the team using agile and ITSM process
  • Consultant as Lead Operations Manager for Shell Oil Company contract managing onshore and offshore 13-17 member teams in a 24 x 5, 24 x 7 tier support of 30 + resources to oversee Operational, Integration and Software quality; committed to the success of every member and Continuous Improvements of the process
  • Delivering value-added services in the customer onboarding experience
  • Quantitative/Qualitative analysis, implemented operational KPI’s, System Monitoring via Datadog, Freshdesk/Freshservice, Logs with ITSM - ServiceNow ITIL (service catalog, incidents, changes, problems resolutions) defining strategic and tactical critical success factors
  • Assist in designs for Access roles (Sav Roles) expanding the customer’s support structure
  • Assist EIC migration testing for SOD, Sav Roles, Campaigns, Email templates, SQL uses
  • Work with Enterprise Saviynt to align Ops Processes with CloudOps/DevOps, DevSecOps, Major Incidents and Engineering product support – tools Datadog, Pagerduty, Freshdesk, Confluence/Jira for System Monitoring, Defects, Escalations
  • Construct metrics for Saviynt toolset for IGA, Application Access Governance, Vendor Access Governance, Access Governance and CPAM for all modules of in the Tier support
  • Tracing, tracking requirements and testing using Jira Confluence in alignment with ALM (customer side)
  • Operational support on major and minor Release Deployments of the Saviynt SaaS and PaaS for IGA, Vendor Access Management with Customer, Build, Factory and Platform teams
  • Monitor and work on root cause analysis along with triage with Enterprise process for DevOps, CloudOps, DevSecOps, Engineering statistics for Availability, Performance and any product related issues
  • Develop Quarterly, Monthly and Weekly Service Reviews Statistics and on IGA Trends
  • For a dynamic SaaS security company

IAM Engineer & Azure Security, FTE

INTEGRIS HEALTH
04.2020 - 02.2022
  • IAM Ops support using SAFe Agile methodology ITIL, Tasks in SAFe Agile using ServiceNow (Epic, User Stories, Sprints)
  • Design IAM solutions & process improvements using Workflows, integration with HCM for better automations and develop proof of concepts using Sailpoint 7.1 – 8.0
  • Standardized design Security Architecture for Enterprise Architecture using TOGAF and Cloud Data Center
  • Implement Rules/Scripts, APIs, Roles, Workflows and Entitlements in Sailpoint (java) plus various testing/rework needs
  • Design onboarding on-Premise and SaaS Applications into Sailpoint
  • Experience with Azure AD and Azure Subscriptions access workflow, security and governance
  • Design and write Azure infrastructure- & security-as-code templates for Network, Data and Role-based Access in the CI/CD pipeline (Github)
  • Configure Azure Application Registration for MS Graph
  • Manage Active Directory using Powershell for such projects as HCM Cost Center changes and enterprise re-organization also using Microsoft Identity Management (MIM)
  • Run SIEM reports for IAM metrics
  • Run Azure Security Center Reports to identity Threats and Vulnerabilities noting PCI, HIPPA, PII
  • Design integration architecture for Oracle cloud, Azure on hybrid with data center using Zero Trust method

IAM Architect and Testing Lead consulting for a Bank

PATHMAKER GROUP
02.2020 - 04.2020
  • Provide IAM Program Management designs artifacts
  • Agile development performing Sailpoint functionality validations and automated testing
  • Worked with Sailpoint 8.0 to define the Responsibility Model for Compliance customers in
  • Build Sailpoint features/releases and run tests in the CI/CD pipeline (Source, Build, Deploy)
  • Write test plans and write test cases using Atlassian tools Jira, Confluence and Bitbucket for Agile work, release management, Unit/SIT/UAT testing, automated testing
  • Used Selenium to record and write test cases
  • Troubleshoot test cases and feature releases

Solutions Architect, Virtual consulting

LAO-CLOUD IT NETWORK
06.2015 - 02.2020
  • Virtual IT business offering designs for AWS cloud technologies, web software, SOA security assessment and designs, Oracle SOA Suite Administrations, website development, and draft roadmaps for enterprise architecture
  • Write IAM Testing packages offering
  • Performed AWS Cloud Network designs for migration readiness including AMI
  • Provide work templates and agile systems for IAM, SOA and Cloud migration for ROI
  • Hybrid cloud SOA designs
  • Azure Platform training

Senior Technical PM-PMO

HERTZ
07.2017 - 12.2019
  • Drove and provided standardized oversight with the economic buyer, project champions for Identity & Access Management (IAM) Lifecycle for IAM Portfolio Management Program using Saviynt and Okta
  • Participate in EA designs and design for the Enterprise the IAM using numerous design diagrams for Integration, Components, Data flow, Time, Basic process and Deployment diagram
  • Provided AWS security design and infrastructure access governance oversight, AWS and Azure IAM
  • Used Okta, Saviynt, Infor, Salesforce, Tableau, Azure, Oracle, and O365 integration with AWS
  • Led evaluation, development, and recommendation of specific technology products and platforms to provide cost-effective solutions that met business and technology requirements
  • Perform Okta and Saviynt configurations, unit tests, deployments and administration
  • Perform provisioning, deprovisioning designs
  • Designed S3, Redshift, and Glacier for storage according to compliance needs
  • Agile implementation of AWS and Azure governance and monitoring using AD groups and IAM policies
  • Perform team-building, technologies, standards, schedules, resourcing, and costing in provisioning, authenticate, authorize, log and monitor, and audits through PMO standards
  • Managed strategic roadmap and direction of integration, ROI, project finances, and other spend controls
  • Drove analytical, critical thinking, and decision-making for team in implementation and operations using matrix
  • Development – POC work on Toad and JDeveloper on SQL queries, Tableau data visualization, Mulesoft ESB
  • Drove program for SOA standards for PCI-DSS, SOX, OWASP Top 10 Risks implementation, and testing

Enterprise and SOA Architect, consulting for US Treasury via US Information Technology

INDEPENDENT CONSULTANT
09.2016 - 06.2017
  • Validated, updated, wrote, and presented EA policies (data, integration, solutions, security, technology, and reporting) and EA standards documents per TOGAF and IBM’s EPF framework
  • Participated in information security assessments
  • Drafted roadmap for enterprise’s vision, views, and capability models
  • Developed Oracle BPM using BPM Composer, Business Rules, Mediators, Human Tasks/Workspace usage, routings and BPEL, and OSB web services calls in Oracle Manage Cloud
  • Used REST, OSB, BPM, XPATH, and Oracle WF Business Events integration
  • Troubleshot data flow
  • Provided business analysis and project management via technical analysis mapping business to technical capabilities

Enterprise Architect/SOA, City and County of Denver

INDEPENDENT CONSULTANT
09.2015 - 02.2016
  • Used TOGAF methodologies to discover and assess applications (HRIS) for migration to cloud (Workday, Hybrid) environment
  • Performed core data management; defined SOA governance standards for 57 deployed business composites and to-be for enterprise cloud oversight
  • Analyzed PeopleSoft modules for Workday Integrations and Oracle SOA Suite 12c migrations; designs to increase performance for current composites in production (ERP, CRM, document management, finance, and law enforcement)
  • Message SOA/BPEL and java Springs data/code reviews for redesign/deployments using error handling, wrote SOA governance documentations, and wrote technical specifications for SOA team development including 12c Templating using Oracle OSB, Business Rules, with tools GIT/Jenkins
  • Designed CI workflow for releases by drafting CI automations
  • Aligned SOA standards to business unit’s standards
  • Oversaw resources of five or more

Enterprise Services Consultant IV; Integration Developer IV, as a Consultant

HEWLETT-PACKARD CORPORATION
11.2011 - 08.2015
  • Performed SOA and integration development using Fusion Middleware for SOA suite/composites, BPM, BAM, AIA, Error Handling, OSB, Mediators, JMS configurations, messaging, SQL, and Springs
  • Oracle SOA Suite (BPEL, Sensors, ESB, SOAP UI tool)
  • Worked with Tableau data analysis toolset
  • Collaborated with and led offshore teams
  • Served as data migration lead for deployment logistics
  • Developed and minor resource training on HPQC/ALM for tracking interface migrations
  • Used QTP automation testing as data injection to migrate data and build modules
  • Led coordination of scheduling and testing using ALM and HPQC toolset
  • Client Cigna - full life-cycle development SOA integration using healthcare data analytics, claims analytics, data integrations, and reporting
  • Led CORTICON Rules Engine (BRE); implemented using business analysis and testing standards
  • Promoted adoption of best practices in design, coding, integration, and unit testing

SOA Architect/PM for FAA as a consultant

PRINCIPAL TECHNOLOGIES, INC.
07.2010 - 02.2011
  • Owned (and drove for adoptions) service-oriented architecture for ERP integration
  • Prototypes adapters in JEE (file read, database, Web Services, etc
  • For EDA Pub/Subs) from JBoss SOA-Platform using IFS ERP message queues
  • Analyzed and documented enterprise testing, change management, and business process re-engineering through business services with various business architecture building blocks
  • Used UML, SOAP UI, XML, SQL, messages, queues, ESB, Topics, Java/J2EE, ANT builds, Jira, QTP scripts, and Smooks in SOA-P action pipeline

Education

Bachelor of Arts -

Oklahoma City University
Oklahoma City, OK

Skills

  • Strategic planning and Prototyping
  • Troubleshooting and problem resolution
  • Data-driven decision making
  • Data analytics
  • Talent development
  • Organizational improvement
  • Partnership development
  • Organizational development
  • Logistics operations management
  • Corporate communications
  • Influencing and negotiating
  • Cross-functional team leadership and coordination
  • Negotiation and conflict resolution
  • Cross-functional collaboration
  • Operations management

Accomplishments

  • Achieved IAM and ERP security integration by introducing Saviynt for automation, security and compliance tasks.
  • Deployed over 250K identities by completing IAM integration with accuracy and efficiency.
  • Achieve ROI and efficiency through effectively enabling new objects within the prodcut stack to help customers.
  • Setup IAM advisory template artifacts for SDLC implementation for a fail-safe methodology with the project.

Languages

Thai
Limited Working

Timeline

SR MANAGER - IAM ADVISORY

MorganFranklin Consulting
10.2023 - Current

OPERATIONS MANAGER

SAVIYNT, INC
09.2021 - 10.2024

IAM Engineer & Azure Security, FTE

INTEGRIS HEALTH
04.2020 - 02.2022

IAM Architect and Testing Lead consulting for a Bank

PATHMAKER GROUP
02.2020 - 04.2020

Senior Technical PM-PMO

HERTZ
07.2017 - 12.2019

Enterprise and SOA Architect, consulting for US Treasury via US Information Technology

INDEPENDENT CONSULTANT
09.2016 - 06.2017

Enterprise Architect/SOA, City and County of Denver

INDEPENDENT CONSULTANT
09.2015 - 02.2016

Solutions Architect, Virtual consulting

LAO-CLOUD IT NETWORK
06.2015 - 02.2020

Enterprise Services Consultant IV; Integration Developer IV, as a Consultant

HEWLETT-PACKARD CORPORATION
11.2011 - 08.2015

SOA Architect/PM for FAA as a consultant

PRINCIPAL TECHNOLOGIES, INC.
07.2010 - 02.2011

Bachelor of Arts -

Oklahoma City University

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