Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dawn Kowalkowski

Willowbrook,IL

Summary

Results-driven Home Team Lead accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for moving freight in the backroom and on the sales floor.

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

33
33
years of professional experience

Work History

Home Team Lead

Walmart
06.1991 - Current
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Operated material moving equipment to move heavy loads and maintain production levels.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Monitored company inventory to keep stock levels and databases updated
  • Worked with customers to understand needs and provide excellent service
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Created plans and communicated deadlines to complete projects on time

Department Manager

Walmart
06.1991 - Current
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up

Customer Service Desk Cashier

Walmart
06.1991 - Current
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Performed cash, card and check transactions to complete customer purchases.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Resolved customer complaints and maintained clean and tidy checkout area
  • Counted money in drawers at beginning and end of each shift
  • Maintained awareness of surroundings and secured cash to minimize loss potential
  • Performed cash, card and check transactions to complete customer purchases
  • Operated cash register to record transactions accurately and efficiently

Cashier

Toys R Us
09.1990 - 11.1990
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Performed cash, card and check transactions to complete customer purchases.

Cashier

Jewel
06.1988 - 08.1990
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Performed cash, card and check transactions to complete customer purchases.

Newspaper Carrier

Joliet Herald Newspaper
Joliet, IL
1985 - 1986
  • Planned daily rounds and determined most efficient way to distribute newspapers.
  • Delivered newspapers and flyers to about 50 homes daily.
  • Collected payments from 25 customers and kept meticulous records of collection details.
  • Distributed papers in various weather conditions during early morning.
  • Assembled and bagged newspapers prior to delivery.
  • Processed payments, made change and provided receipts.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Monitored weather and traffic conditions to adjust and update routes for maximum efficiency, walking.

Education

High School Diploma -

Lockport Township High School
Lockport, IL
01.1989

Skills

  • Job Assignments
  • Corrective Actions
  • Team Monitoring
  • Motivational Leadership
  • Team Member Motivation
  • Team Meetings
  • Guest Satisfaction
  • POS Transactions
  • Workload Delegation
  • Team leadership and direction
  • Team leadership skills
  • Team leader

Accomplishments

31 years accident free

Timeline

Home Team Lead

Walmart
06.1991 - Current

Department Manager

Walmart
06.1991 - Current

Customer Service Desk Cashier

Walmart
06.1991 - Current

Cashier

Toys R Us
09.1990 - 11.1990

Cashier

Jewel
06.1988 - 08.1990

Newspaper Carrier

Joliet Herald Newspaper
1985 - 1986

High School Diploma -

Lockport Township High School

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Dawn Kowalkowski