Dawn Krause
Summary
Serviced-focused General Manager and strong leader dedicated to delivering positive customer experiences to promote loyalty and repeat business. Expert in budgeting and project management. Demonstrates excellence in fostering relationships and driving profitability, ensuring sustained competitive advantage. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
General Manager
SERVPRO of Southern Monroe
04.2019 - 09.2024
- Lead and managed all aspects of mitigation operations, ensuring efficiency and excellence.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implement strategies to optimize operational processes to increase sales and profitability.
- Collaborate with cross-functional teams to ensure seamless coordination and achieve organizational goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Estimator/Administrative Assistant
SERVPRO of Southern Monroe
10.2018 - 04.2019
- Estimate insurance projects with Xactimate.
- Communicate effectively with adjuster and project manager to complete insurance billing requirements.
- Follow insurance SLA's and program work estimating guidelines.
- Monitor job file and program work statuses. Monitor job file audit status.
- Maintain job file WIP's monitor and ensure client requirements are followed.
- Review and validate initial field documentation, create preliminary and final estimates.
- Daily job file coordination.
- Perform job file backup, maintain internal and external communications.
- Prepare job file reports.
- Complete and review job file documentation for final upload and the audit process,
- Complete job file audit process, perform job close-out, assist other departments as needed.
ID/BH Executive Administrative Assistant
Fitzmaurice Community Services
07.2012 - 09.2018
- Managed the VP of Residential Services calendar, scheduled appointments and meetings.
- Prepared/typed correspondence, reports and other departmental documentation
- Attended and took minutes for the ID/BH PD's weekly and management monthly meetings.
- Created and maintained monthly and quarterly tracking reports for all programs (bi-monthlies, quarterlies, liabilities, individual annual requirements, staff tracking.
- Assisted VP and Assistant VP's in yearly licensing process of all programs,
- Created, scanning and tracking of all monthly program fire drills tracking and preparing of stipend reports, monthly census reports, med certification files.
- Assisted/supported Director of Technology with FCS Connect system, training systems and QuikMar medical systems
Circulation Assistant
Pocono Record
09.2010 - 07.2012
- Answered customer complaints regarding paper delivery
- Processing of customers payments
- Updated customer accounts
- Worked closely with delivery carriers
- Processed weekly invoices to customers
- Updated weekly circulation reports.
Education
High School Diploma -
West Morris Central High School
Chester, NJ05.1986
Skills
- Leadership and team building: Directed teams towards achieving its goals through strategic decision-making, effective communication, and fostering a positive and productive work environment
- Budgeting: Worked with teams to ensuring efficient use of funds to maximize profitability and sustainability
- Project Management: Engaged teams ensuring they completed all jobs on time, within budget all while providing excellent customer services
- Strategic Planning: Provided teams with long-term goals ensuring profitability so franchise would continue to ensuring sustained growth and competitiveness
- Team Building: Encouraged open communication and boosted morale leading to a harmonious work environment
- Time Management: Maximized productivity, prioritized tasks, meeting organizational goals within deadlines, thereby enhancing overall business performance and profitability
- Microsoft Excel
- Xactimate
- XactAnalysis
- Exceptional verbal, written and communication skills
Timeline
General Manager
SERVPRO of Southern Monroe
04.2019 - 09.2024
Estimator/Administrative Assistant
SERVPRO of Southern Monroe
10.2018 - 04.2019
ID/BH Executive Administrative Assistant
Fitzmaurice Community Services
07.2012 - 09.2018
Circulation Assistant
Pocono Record
09.2010 - 07.2012
High School Diploma -
West Morris Central High School
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