DAWN KRETSCH

Led 12+ cross-functional Scrum and Kanban teams through the entire software development lifecycle of integrated systems for banking and financial clients.

• Efficiently managed 200+ team members, establishing strong rapport with 15+ key stakeholders to boost alignment, satisfaction and goal attainment.
• Articulated strategic plans to the Steering Committee, aligning 90% of product roadmap with business goals and boosting stakeholder satisfaction through client feedback within 6 months.
• Improved communication with the agile teams, leading to reduced post-implementation defects by 15% equating to 3 fewer defects per release cycle.
• Collaborated and managed stakeholder needs, defined project scope, and established data-driven KPIs.
• Utilized planning software to develop comprehensive product roadmaps and strategies with 90% adherence rate.
• Oversaw feature development, increasing deployment by 30% and launching 80 additional backlog features successfully.
• Facilitated PI Planning events for 150+ participants, driving actionable recommendations that measurably enhanced team performance.

Managed Agile Release Trains (ARTs) across 14 agile teams, addressing risks and dependencies within and outside the Release Train.

• Efficiently handled dual roles as Senior Product Manager and Delivery Coordinator/RTE, boosting throughput by 20% in backlog prioritization and reducing turnaround time by 36 hours per week with process streamlining.
• Implemented 80% of actionable recommendations from System Demo, PI Retrospectives, and Agile Maturity assessments, enhancing agile skills and continuous improvement.
• Decreased cycle time from 8 weeks to 4 weeks, fostering a 50% improvement of distribution speed.
• Led transition to Contact Center as a Service (CCaaS) Cloud value stream, aligning 8 scrum teams and over 50 employees for enhanced product creation and project coordination.

Collaborated with Architects and Senior Engineers to design, develop, and QA test business workflows for technical solutions across 30 locations, effectively communicating project scope to stakeholders and benefiting over 25,000 call center agents.

• Improved project requirements fulfillment by 20% using clear and accurate translation of objectives into strategies.
• Enhanced 153 resiliency processes to minimize risk and maintain consistent customer service. Decreased failover and recovery time for 274 applications, benefiting external users and over 200,000 employees.
• Improved Mortgage Servicing operations by creating an efficient agent desktop, leading to a 20% output increase and reduced call time KPIs for over 300,000 Mortgage Lending consumers.
• Boosted authentication process, leading to a 30% usage increase across multiple channels and benefiting over 700K Wells Fargo customers in the first three months.

Subject-Matter Expert and Software Engineer for 14 IVR applications covering 9 LOBs over a decade.

• Ensured user needs met or exceeded 95% business expectations.
• Led a team of 9 developers in various stages of Systems Development, enhancing overall quality and satisfaction.