Dawn Kueter
Olathe,United States
Summary
Proven Program Support Specialist with a track record of enhancing operational efficiency at HHS/FDA through expert data analysis and process improvement. Skilled in account management and meeting facilitation, demonstrated by leading award ceremony presentations and supporting compliance branches. Achieved over 97% accuracy in medical coding, showcasing a blend of analytical prowess and effective communication.
Overview
22
22
years of professional experience
Work History
Program Support Specialist
HHS/FDA
Lenexa, KS
10.2024 - Current
- Executed tasks for compliance-related projects while delivering consistent technical support.
- Executed in-depth analysis for effective handling of HFP OCE inquiries.
- Facilitated task delegation by documenting and routing assignments to Compliance Officers.
- Assisted in drafting detailed guidelines through collaboration with supervisory personnel and staff.
- Executed detailed investigations to finalize FMD-145 requirements.
- Dispositioned outdated Class 1 lab samples alongside current Class 2 and Class 3 lab samples.
- Ensured all external form requests were addressed promptly within one business day.
- Respond to firm responses and provide clarification and resources to resolve issue.
- Organized initiatives to enhance employee interaction within the branch.
Program Support Specialist
HHS/FDA
Lenexa, KS
11.2019 - 10.2024
- Assisted DD and Operations Manager with advanced administrative tasks, including District OAI Tracking & Case Management.
- Facilitated effective tracking and budgeting processes.
- Coordinated Annual Honor and Incentive Awards conference ceremony presentations.
- Tracked and managed calendar, ensuring efficient conference room scheduling.
- Coordinated communications about retirements with Division and District employees.
- Played a key role as SharePoint specialist for IO and EVS pages.
- Assisted in special projects, offering both technological and administrative aid as necessary.
- Serve in a guiding capacity for automated systems leveraging various tools such as FACTS, ORADSS database reports, eSAF and CMS.
- Ensured accuracy and currency of timekeeping records through diligent monitoring.
- Produced engaging content detailing competencies for each award recipient in division ceremonies.
- Monitored and maintained 'Action Items' for Director, ensuring accurate updates.
- Led the EVS Workgroup through Newsletter and Spotlight Committees to foster an organizational culture aligned with ORA's core values.
- Managed division training requests and requirements for employees.
- Synchronized the office birthday schedule with leadership calendars to enhance communication.
- Prepared comprehensive travel vouchers.
- Delivered continuous training to Compliance Branch detailees starting November 2021.
- Generated and finalized Division-specific documentation for FMD-145 state inspections.
- Captured and organized key meeting insights for compliance purposes.
- Transcribed meeting minutes accurately.
- Handled receipt, evaluation, and distribution of Warning Letters.
- Analyzed and executed sample disposition reports in FACTS for destruction.
Health Information Director
Good Samaritan Society-Hoeger House
Olathe, KS
11.2017 - 11.2019
- Direct supervisory role, adhering to supervisory responsibilities per the GSS policies and applicable laws, providing employee evaluations, hiring, and termination.
- Forecasted and designed budget models while implementing company-wide budgeting policies.
- Proposed actionable recommendations to optimize productivity by analyzing detailed budgetary operations.
- Utilized analytical skills to compile statistical data for presentations at monthly Director's Meeting.
- Optimized documentation workflows to ensure completeness of medical records.
- Executed admission and discharge health information management tasks efficiently.
- Managed a team of coding staff to maintain accurate reimbursement.
- Reviewed compliance with legal standards during audits and presented findings at monthly QAPI Meetings.
- Collaborated with committees focusing on ICD-10 implementation, electronic health records adoption, and optimizing processes.
- Conducted thorough audits on medical records to meet regulatory expectations.
- Reviewed quality measures to ensure compliance with standards.
- Streamlined technical documentation processes by addressing interdisciplinary team requests effectively.
- Produce standard monthly reports and trends using queries/report function in GSS Resident Services.
- Served on QAPI committee, performed studies to enhance management processes.
Accounts Management Technician
Veterans Administration, CP-CPAC
Leavenworth, KS
06.2011 - 11.2017
- Delivered customized training sessions for new Financial Account Technicians while mentoring them during onboarding processes.
- Designed comprehensive policy guides ensuring consistent knowledge dissemination in training sessions.
- Gained expertise in HIPAA regulations and related processes within the healthcare sector.
- Maintained communications with Federal and non-Federal organizations including VA Hospitals.
- Executed tasks including managing correspondence, accounts, reports, and subsidiary records across various operations.
- Generated and presented trend and pattern reports by carrier, organization, provider.
- Recorded and analyzed data trends to enhance documentation quality and operational efficiency.
- Conducted claim reviews to confirm payment accuracy.
- Aided in goal-setting process to achieve organizational objectives.
- Presented higher, complex data and information to diverse audiences.
- Developed the National Prosthetic Billing SOP to enhance service for VA beneficiaries.
Medical Coder I
Providence Medical Center
Kansas City, KS
01.2003 - 02.2011
- Collaborated with manager in Health Information Management to support staff development.
- Coded outpatient, observation, emergency room, and surgeries for Providence Medical Center and Saint John Hospital (affiliated hospitals).
- Examined and amended CCI edits before returning them to Patient Billing within 24 hours, concentrating on facility-level procedures to enhance revenue collection.
- Operated GE Centricity, Streamline Health, Invision, and Vision Share for efficient data management.
- Identified opportunities to enhance policies, procedures, and operational activities through data-driven insights.
- Compiled and delivered reports on carrier, organization, and provider trends to management.
- Oversaw the punctual submission of monthly abstracts for Blue Cross Blue Shield.
- Resolved DNFB issues to enhance billing workflows.
- Collaborated with internal and external stakeholders for clarification of medical records.
Education
Associate’s degree - Health Information Technology
Hutchinson Community College
Hutchinson, KS, United States05.2013
Skills
- Account management
- Research
- Documentation management
- Data entry
- Customer relations
- Document retrieval
- Analytical research
- Office administration
- Records management
- Program file distribution
- Program files maintenance
- Document management
References
- Julie Vosilus, FDA, State Liaison, 913-306-9914, julie.vosilus@fda.hhs.gov
- Aviva Mosely, FDA, Admin Mgmt Specialist, 913-495-5122, aviva.mosely@fda.hhs.gov
- Dina West, FDA, Management Analyst, 816-719-3025, dina.west@fda.hhs.gov
- Stephanie Archer, Hoeger House, 816-723-7841, stephaniearcher81@icloud.com
- Lisa Fischer, VHA/CPAC, 913-683-4163, Lisa-Winn@hotmail.com
Availability
Permanent, Telework, Full-time
Job Related Training
- FDAU Technical Writing, 05/01/22
- Power BI Training, 05/01/22
- Microsoft SharePoint Training, 04/01/22
- PTR: Achieving Maximum Productivity, 09/01/21
- PTR: Leadership Skills for Non-Supervisors, 08/01/21
- Intro to FDA Fundamental, 12/01/20
- Management Concepts: Project Management Essentials for Non-Project Managers, 08/01/20
- Management Concepts: Analytics Boot Camp, 07/01/20
- Skillpath: Mentoring Skills for Leaders, 05/01/20
- Skillpath: Leading In Our Current Role, 05/01/20
- Advanced Time and Attendance and Payroll 1 and 2, 12/01/19 - 02/01/20
- ITAS Timekeeping training, 12/01/19
- Lean Yellow Belt Certification, 01/01/15
Timeline
Program Support Specialist
HHS/FDA
10.2024 - Current
Program Support Specialist
HHS/FDA
11.2019 - 10.2024
Health Information Director
Good Samaritan Society-Hoeger House
11.2017 - 11.2019
Accounts Management Technician
Veterans Administration, CP-CPAC
06.2011 - 11.2017
Medical Coder I
Providence Medical Center
01.2003 - 02.2011
Associate’s degree - Health Information Technology
Hutchinson Community College
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