Victoria (Dawn) Kuhns
Barberton,OH
Summary
Something Important: My legal name is Victoria Kuhns. I go by my middle name (Dawn) in the workplace as I am working to change it legally. I also have dyed hair, I'm unsure if that's deemed to be unprofessional, so I'd like to add it here in case it's a deal breaker.
A little about me:
I'm a recent high school graduate, age 18. I'm currently looking for a job that will provide consistent hours and fair wages. I'm a very organized and schedule-oriented individual who comes into the workplace with the expectation of work to be done. I strive to complete any task handed to me in a timely fashion.
From 3rd grade to my junior year of high school, I was enrolled in honors classes. I switched to non-honors courses at the beginning of my junior year due to personal reasons. I enjoy a mentally stimulating and manageable workload that will keep me occupied.
Thank you for your time and consideration.
Overview
1
1
year of professional experience
Work History
To Go Specialist
Olive Garden
08.2024 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Utilized POS system to receive and process food and beverage orders.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Processed customer payments and balanced cash drawers.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Supported overall restaurant cleanliness by adhering to sanitation guidelines when handling food items and packaging materials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Monitored food quality and freshness throughout day.
- Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within the pick-up area.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Adapted quickly to menu changes and special promotions, accurately conveying information to customers.
Sales Associate
Spirit of Halloween
09.2024 - 11.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
- Solved customer challenges by offering relevant products and services.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Busser
Olive Garden
07.2023 - 09.2024
- Arranged tables and chairs for special occasions and events.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Trained new staff in bussing and cleaning procedures.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Provided attentive service and proactively assessed guest needs.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Reset and cleaned tables quickly to prepare for new customers.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Assisted with bussing tables and cleaning up spills.
Education
High School Diploma -
Barberton High School
Barberton, OH05-2024
Skills
- Strong multitasking
- Phone etiquette
- Quick learner
- Initiative-taking
- Order accuracy
- Cleanliness
- Detail-oriented
- Food handling
Awards
In my senior year of high school I displayed my talents at our 2024 OMEA Solo and Ensemble. Solo and Ensemble is a day to play your best curated piece, in my situation, I took both a solo and an ensemble. On both my solo and my ensemble I scored a 1, which is the highest score offered.
Languages
Spanish
Limited Working
German
Elementary
English
Native or Bilingual
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Listening to Music
- Watching Movies and TV Shows
- Outdoor Recreation
- Gym Workouts
- Cooking
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Baking
- Playing Sports
- Animal Care
- Music, more specifically instrumental
- Band/Orchestra
- Marching Band
- Personal Development and Self-Improvement
- Reading
- Musical Theater
Timeline
Sales Associate
Spirit of Halloween
09.2024 - 11.2024
To Go Specialist
Olive Garden
08.2024 - Current
Busser
Olive Garden
07.2023 - 09.2024
High School Diploma -
Barberton High School
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