DAWN KUSCH
Muskego,Wisconsin
Summary
Motivated professional offering an Associate's Degree in Medical Assisting. Adds value to any organization needing great collaboration, interpersonal, and multitasking abilities. Known for partnering with supervisory staff to manage program data, create clear routes of communication, and analyze data to present innovative solutions. Meets tight deadlines every time. A resolute individual with a solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. An upbeat individual with a friendly demeanor and sound judgment to manage diverse daily tasks with minimal oversight. Well-versed in many computer programs and skills with the ability to learn quickly.
Overview
32
32
years of professional experience
Work History
Lead Program Support Assistant
Clement J. Zablocki Veterans Hospital
08.2023 - Current
- Proficient in VATAS
- Proficient in AcuStaf
- Excellent time management skills
- Able to manage large workloads
- Cover Time and Attendance for all of the Acute In-Patient Nursing Staff.
- Adaptive learner with the ability to train and lead when required
- Eager to take on new roles.
- Developed and implemented strategies to streamline office operations.
- Superior problem-solving skills
Receptionist
Husco International
04.2022 - 08.2023
- Perform clerical duties such as answering phones and greeting visitors
- Organize activities for office events
- Maintain schedules and coordinate meetings and lunches as requested
- Manage use of Company passes
- Upload and maintain all employee information in ADP files to ensure completeness and accuracy
- Instrumental in all new hires' welcome experience and process which at times was 30 new employees in a day.
- Manage and update all employee information given at the time of hiring
- Keeping employees informed of changes within company and of upcoming events when asked
- Order business cards for all locations and employees up to 1000 employees.
Nurse Manager
Shoreview Pediatrics, S.C.
08.1992 - 01.2020
- Performed preliminary physical tests to accurately record results in patient history summary
- Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment
- Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs
- Educated patients about medications, procedures, and physician's instructions
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
- Maintained awareness of advances in modern medicine, including computerized diagnostic equipment, data processing technology, sanitation protocol, and life support machinery
- Communicated with patients with compassion while keeping medical information private
- Created and maintained facilities documents and records, maintaining accuracy while managing sensitive data
- Solicited medical history information from patients to provide the best and most effective medical advice
- Received and investigated complaints from families, patients, and clinical staff, devising solutions to multifaceted challenges
- Comprehensive knowledge of facility policies to assist nurses with patient care decisions
- Supervised nurse administration of oral, and intramuscular Vaccines given to patients as ordered, monitoring responses for adverse reactions
- Managed performance of 9-person nursing staff, reviewing task completion, prioritization, and report quality
- Applied clinical judgment and comprehensive knowledge of facility policies to assist nurses with patient care decisions
- Received and investigated complaints from families, patients, and clinical staff, devising solutions to multifaceted challenges
- Monitored staff performance and provided coaching and formal counseling to staff as needed
- Improved patient outcomes through peer groups and facilitating continuing education
- Oversaw patient immunizations against communicative diseases, supporting nurses through vaccine-specific training and supervising administration
- Provided strong leadership and guidance to nurses
- Mentored and coached nursing staff, listening to concerns and providing counsel
- Evaluated performance of staff nurses, contributing to professional development
- Supervised daily nursing activities and general operations while delivering exceptional care and building solid nursing teams for Pediatric Practice with more than 50,000 families served yearly
- Responsible for hiring, training as well development of the Company's nursing protocols and procedures and ensured compliance of staff
- Assessed the performance of nursing staff and built educational initiatives to enhance the competency of teams and individual professionals at clinical and operational levels
- Maintained quality care systems, standards, and HIPAA confidentiality
- Managed probationary and annual performance evaluations of all nursing staff
- Identified physical, emotional, and social needs of patients during daily planning and addressed critical issues immediately
- Implemented OSHA and CLIA biohazard and laboratory safety training and prevention programs for staff.
Education
Associate of Science in Medical Assisting -
Bryant And Stratton College
Milwaukee, WI03.1990
Skills
- Certified in Basic Life Support (BLS)
- High-energy attitude
- Inventory and supply management
- Documentation procedures expert
- Compassion/Empathy for customer concerns
- Problem-solve quickly & accurately
- Medical terminology
- HIPPA Compliance Manager
- Clinical applications
- Report writing
- Training of new employees
- Administrative operations
- Conflict mediation
- AcuStaf proficient
- Analytical decision-making skills
- Team management and supervision
- Teams Proficient
- VATAS Proficient
- KRONOS
- EPIC/INTERGY Proficient
- Types 65 WPM
- Advanced MS Office Suite knowledge
- Excel spreadsheets
- Calm and level-headed under duress
- Multitasking and prioritization
- Attendance records preparation
- Human Resources Management (HRM)
- Professional and mature
- Scheduling and calendar management
- Report Preparation
- Document Management
Timeline
Lead Program Support Assistant
Clement J. Zablocki Veterans Hospital
08.2023 - Current
Receptionist
Husco International
04.2022 - 08.2023
Nurse Manager
Shoreview Pediatrics, S.C.
08.1992 - 01.2020
Associate of Science in Medical Assisting -
Bryant And Stratton College
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