Dawn LaBay
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Manager
State of Nebraska – Supreme Court/Administrative Office of Courts and Probation
2024.04 - Current
- Maintained several contract databases
- Created various types of purchase orders
- Processed reporting center and other invoices
- Prepared/reviewed/analyzed monthly/quarterly reports
- Reviewed and checked accuracy of records and compliance of transactions with established policies and procedures and initiated corrections
- Communicated with other divisions/vendors/customers about various procurement activities
- Worked with multiple systems such as E1/NIS, OnBase, Outlook, Workday, File Hold, Foxit, and Teams.
Training Coordinator/Sr. Trainer
State of Nebraska – Department of Transportation
2022.07 - 2024.04
- Designed and facilitated learning programs that targeted learning objectives and required job competencies that cover technical to complex professional job roles
- Created, implemented, facilitated, and managed training initiatives
- Conducted needs assessment meetings to identify learning needs and gaps across the agency
- Identified proper learning methods for successful knowledge transfer
- Learning methods used included lectures with audio-visuals, group discussions, demonstrations, and practice sessions with feedback and role play
- Incorporated adult learning best practices to deliver learning that is active, relevant and draws on experiences of adult learners
- Trained across many programs such as Franklin Covey, Korn Ferry, and Crucial Conversations
- Worked with multiple systems such as E1/NIS, OnBase, Outlook, Workday, and Webex.
Procurement Manager
State of Nebraska – Department of Health and Human Services
2018.04 - 2022.07
- Designed, implemented, and coordinated the purchasing activities for the various facilities within DHHS
- Planned, organized, and directed work operations and activities of employees supervised at multiple work locations and balanced workloads, achieved work objectives, and ensured consistent application of policies and standards
- Developed policies, procedures, systems, and processes while coordinating with other DHHS management and staff to revise processes and procedures to meet goals and expectations, legislation, and executive orders
- Developed Trainings and trained program staff on various procurement subjects, DocuSign, SharePoint, new processes, and policies
- Worked with multiple systems such as E1/NIS, OnBase, Outlook, SharePoint, DocuSign, and Skype.
Project Manager
University of Nebraska Foundation
2017.03 - 2018.04
- Served as the interface between Project Directors and the design team
- Assisted with marketing campaigns for existing customer base and helped trouble shoot issues
- Monitored and tracked all project progress and ensured all assigned projects were delivered on time, within scope and within budget
- Trained other staff on new policies and procedures of project management.
Office Manager
Viavi Solutions
2016.08 - 2017.01
- Provided direct administrative support to the site director and his management team
- Purchased and completed expense reports for the site managers and site director
- Worked with human resources on hiring and on boarding of new employees
- Managed facilities maintenance and security staff and organized the office space efficiently, organized all office events, excursions, and in-house activities
- Trained all other administrative staff on all office processes and procedures.
Solider for Life – Transition Assistant Program Counselor
SERCO-NA
2016.05 - 2016.08
- Provided direct SFL-TAP (Soldier for Life Transition Assistance Program) services to transitioning military personnel, Army civilians and their family members
- Services included automated and manual pre-separation briefings, delivery of job assistance training in group or individual settings, conduct of individual counseling sessions and other job assistance activities such as resume critiques and mock interviews
- Supported SFL-TAP Center marketing initiatives by briefing installation leaders and managers
- Created training programs to be delivered to transitioning service members.
Executive Assistant
US Army
2013.12 - 2016.05
- Executed the administrative functions for the office including correspondence, mail, telephone calls, visitors, calendars, temporary duty orders for group headquarters staff elements and subordinate companies
- Arranged meetings and conferences
- Exercised exclusive control over the group command staff's schedules, with authority to manage and schedule appointments and coordinate itineraries and travel arrangements
- Prepared correspondence for the commander's signature, and researched, compiled, and prepared a myriad of recurring reports and documents
- Trained all other administrative staff on all office processes and procedures.
Site Security Manager
Civilian Expeditionary Workforce
2014.05 - 2015.05
- Served as primary site security manager for Defense Eligibility Enrollment Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS)
- Maintained security of equipment terminal keys, and a variety of identification cards for active-duty military, Department of Army civilians and contractors
- Planned, coordinated, and advised and identified problems and issues concerning the systems and determined appropriate methods and techniques needed to resolve any issues
- Processed DEERS applications, sponsor verifications and special privilege letters
- Trained other staff across the country on the DEERS and RAPIDS systems and federal guidelines.
Administrative Support Assistant
781st Military Intelligence Battalion
2012.11 - 2013.12
- Assisted in the coordination of civilian personnel management actions consistent with the Defense Civilian Intelligence Personnel System
- Assisted in management and program analysis to evaluate and improve the efficiency, effectiveness, and productivity of the organization
- Developed and maintained a data base which tracked data requirements and produced reports pertaining to manpower and personnel for civilian management on a recurring basis
- Prepared information and training materials for supervisors on civilian awards as well as command policy memos
- Served as battalion timekeeper for all civilians and managed the Defense Civilian Pay System and the Automated Time and Attendance Production System
- Trained all other administrative staff on all office processes and procedures.
Education
Master's degree - Executive Leadership: Non-Profit Management
Liberty University
Lynchburg, VA08.2015
Bachelor's degree - Humanities
University of Maryland University College
Adelphia, MD05.2013
Associate degree - General Arts
Barton Community College
Fort Riley, KS08.2006
Skills
- Project Management
- Employee Management
- Customer Relationship Management
- Team Building and Leadership
- Employee Motivation
- Coaching and Mentoring
- Contract Management
- Administrative Management
- Staff training/development
- Purchasing and planning
Certification
- Lean Six Sigma – Yellow Belt
- Crucial Conversations Certified Trainer
- Franklin Covey Certified Trainer
- Korn Ferry Trainer
Timeline
Business Manager
State of Nebraska – Supreme Court/Administrative Office of Courts and Probation
2024.04 - Current
Training Coordinator/Sr. Trainer
State of Nebraska – Department of Transportation
2022.07 - 2024.04
Procurement Manager
State of Nebraska – Department of Health and Human Services
2018.04 - 2022.07
Project Manager
University of Nebraska Foundation
2017.03 - 2018.04
Office Manager
Viavi Solutions
2016.08 - 2017.01
Solider for Life – Transition Assistant Program Counselor
SERCO-NA
2016.05 - 2016.08
Site Security Manager
Civilian Expeditionary Workforce
2014.05 - 2015.05
Executive Assistant
US Army
2013.12 - 2016.05
Administrative Support Assistant
781st Military Intelligence Battalion
2012.11 - 2013.12
Master's degree - Executive Leadership: Non-Profit Management
Liberty University
Bachelor's degree - Humanities
University of Maryland University College
Associate degree - General Arts
Barton Community College
- Lean Six Sigma – Yellow Belt
- Crucial Conversations Certified Trainer
- Franklin Covey Certified Trainer
- Korn Ferry Trainer
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