Dawn Lajoie

Patient Access Specialist

Central Maine Healthcare

2005.08 - Current

Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
Provided exceptional customer service, addressing patient concerns promptly and professionally.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Collaborated with clinical staff to ensure seamless coordination of care for patients.
Collected and validated patient demographics and insurance information.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
Reduced billing errors by verifying demographic information and updating records as needed.
Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Rooted out potential discrepancies in insurance claims submissions proactively preventing denials or delays in payments.
Stayed calm under pressure to and successfully dealt with difficult situations.
Providing excellent customer service by promptly answering patient inquiries.
Greeted and assisted patients with check-in procedures.
Followed document protocols to safeguard confidentiality of patient records.