Summary
Overview
Work History
Education
Skills
Timeline
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Dawn Lapka

Sioux Falls,SD

Summary

Driven and detail-oriented professional with a proven track record in enhancing operational efficiency and customer satisfaction at Global Parking. Skilled in equipment operation and troubleshooting, with a strong foundation in teamwork and collaboration. Demonstrated ability to exceed performance targets and implement innovative solutions, backed by a diverse background in construction, technology, and customer service.

Overview

5
5
years of professional experience

Work History

Shuttle Operator

Global Parking
10.2023 - 09.2024

Operator of small 8 to 10 person (including the driver) shuttle to assist passengers from the parking lot to the airport terminal and from the airport terminal to the parking lot. Occasionally used wheelchair lift for passengers with special needs. Worked with other employees hired by external sources at the airport to achieve customer service and care for travelers needing assistance from parking lot attendant. Assistance with maintenance of parking lot by picking up trash that customers leave behind.

Sorter, Donations Assessment

St. Vincent De Paul Thrift Store
07.2023 - 12.2023
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Operated pallet jacks to move large and heavy items for sorting.
  • Consistently met or exceeded performance targets in terms of both speed and accuracy while sorting items.
  • Enhanced sorting efficiency by implementing innovative techniques and strategies.
  • Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
  • Trained new employees on proper sorting procedures, promoting consistency across the team.
  • Enhanced customer satisfaction by accurately sorting items, minimizing delivery errors.
  • Bolstered team morale, encouraging positive work environment even during challenging sorting tasks.
  • Minimized downtime by promptly addressing and resolving sorting machine malfunctions.
  • Updated quality control records and reports.
  • Investigated customer complaints to take necessary corrective actions.
  • Provided technical support to production personnel.
  • Repaired faults, reassembled products, and completed additional tests.
  • Weighed products prior to shipment to confirm accuracy.
  • Assisted in developing inspection and testing protocols.
  • Provided feedback to production team regarding product quality.
  • Utilized quality control software to track and analyze product data.
  • Used analyzers, multimeters and power supplies to conduct diagnostic procedures.

Vocational Rehabilitation Trainee

4 Employers. Willing to Explain at Interviews
12.2019 - 07.2023
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Operated pallet jacks to move large and heavy items for sorting.
  • Consistently met or exceeded performance targets in terms of both speed and accuracy while sorting items.
  • Enhanced sorting efficiency by implementing innovative techniques and strategies.
  • Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
  • Trained new employees on proper sorting procedures, promoting consistency across the team.
  • Enhanced customer satisfaction by accurately sorting items, minimizing delivery errors.
  • Bolstered team morale, encouraging positive work environment even during challenging sorting tasks.
  • Minimized downtime by promptly addressing and resolving sorting machine malfunctions.
  • Updated quality control records and reports.
  • Investigated customer complaints to take necessary corrective actions.
  • Provided technical support to production personnel.
  • Repaired faults, reassembled products, and completed additional tests.
  • Weighed products prior to shipment to confirm accuracy.
  • Assisted in developing inspection and testing protocols.
  • Provided feedback to production team regarding product quality.
  • Utilized quality control software to track and analyze product data.
  • Used analyzers, multimeters and power supplies to conduct diagnostic procedures.

Education

Commercial Learner's Permit - Commercial Driving

Southeast Technical Institute, FSD
Sioux Falls, SD

MS, Organizational Psychology - Educational Leadership And Management

University of The Rockies
Colorado Springs, CO
12.2012

Skills

  • Attention to Detail
  • Problem-Solving
  • Teamwork and Collaboration
  • Troubleshooting
  • Heavy Equipment Operation
  • Machine setup
  • Commercial construction experience
  • Construction management
  • Straight trucks, short busses with wheelchair lift, forklifts, box trucks safe driving and operating
  • Valid driver's license
  • Willingness to learn new things and desire to help people
  • Customer service
  • Understanding of the uses of technology for my work life
  • Team oriented
  • Basic knowledge of residential construction
  • Basic knowledge of road work construction
  • Basic knowledge of warehouse and factory work
  • Basic knowledge of delivery jobs
  • Previous experience as a paraeducator
  • Previous experience as a school bus driver
  • Previous experience as an over the road teamster for the railroad

Timeline

Shuttle Operator

Global Parking
10.2023 - 09.2024

Sorter, Donations Assessment

St. Vincent De Paul Thrift Store
07.2023 - 12.2023

Vocational Rehabilitation Trainee

4 Employers. Willing to Explain at Interviews
12.2019 - 07.2023

Commercial Learner's Permit - Commercial Driving

Southeast Technical Institute, FSD

MS, Organizational Psychology - Educational Leadership And Management

University of The Rockies
Dawn Lapka