Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Larson

Sun Prairie,WI

Summary

Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Dedicated Office Assistant with over 26 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting visitors.

Strong knowledge of EPIC, EHR and EMR with a history achieving high data output.

Hardworking and passionate job seeker with strong organizational skills eager to secure and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Dedicated Customer Service Specialist skilled at prioritizing and multitasking in a fast-paced environment. A valuable team player who consistently achieves personal and business goals. Recognized for effectively resolving escalated customer support issues.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset.

Overview

27
27
years of professional experience

Work History

Customer Service Representative

Kroger Grocery
Sun Prairie, WI
12.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, and services.

Office Assistant, Intermediate

SSM Dean Medical Group
Madison, WI
11.2021 - 10.2023
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with patients by phone, email, or MyChart to provide information.
  • Maintained and updated office records, both digital and physical via EPIC
  • Completing prior authorizations for medications and procedures.
  • In-basket requests entered for medication refills.
  • Clear communication with providers.
  • Ordered office supplies, medications and supplies for patient rooms as needed to assist department operating smoothly.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Edited and proofread documents for accuracy and completeness.

Scheduler II

Davis Dueler Dean ASC
Madison, WI
11.2020 - 11.2021
  • Scheduling for ASC patients needing cataract surgery and children with disabilities needing dental procedures.
  • Organizing charts to include H&P, labs, Covid-19 testing results, needed prior to surgery and for next days schedule. Disassembling charts when procedures done, sending pertinent information to be scanned. Wiping down all charts due to Covid-19.
  • Answering phones, receiving faxes.
  • Clear communication with coworkers, nursing staff and providers.
  • Generated department orders and accompanying documentation.

Paent Access Representave

Barton Memorial/Tahoe Orthopedics and Sports Medicine
South Lake Tahoe, CA
08.2015 - 11.2020
  • Answering incoming calls, voicemails.
  • Sorting & sending faxes,
  • Entering new patient demographics and insurance information,
  • Scheduling lab and DEXA appointments, providing instructions to patients, Mailing New Patient paperwork or established patients to update chart information. Providing referrals for DEXA scans outside our facility.
  • Greeting and rooming patients.
  • Insurance Authorizations for specialty medications,
  • Clear communication with provider for patient care and with bone density technician during scheduling and appointments,
  • Communications with drug representatives for provider.
  • Use of EPIC for patient charting, documentation, scheduling.
  • Due to Covid-19 Pandemic moved to Business Office, Assist with vertual check-in providing patients with detailed instructions to follow Covid-19 regulations.
  • Answering phone calls for radiology scheduling, gathering information regarding test to provide to correct scheduler.
  • Verifying insurance coverage and requesting prior authorizations.

Appointment Coordinator/Medical Secretary Internal Medicine/Patient Access Representative/Transcriptionist/Health Information Management Representative

Marshfield Clinic - Minocqua Center
Minocqua, WI
06.1997 - 07.2015
  • Answering incoming calls for busy departments, Entering new patient demographics and insurance information,
  • Scheduling lab and radiology appointments and providing instructions for patients, Coordinating lab, X-Ray, procedures prior to patients next office visit,
  • Sorting faxes to appropriate department,
  • Provided colonoscopy prep kits with instructions,
  • Scheduling urological procedures and providing instructions to be completed in office,
  • Clear communication with provider for patient care,
  • Urgent Care receptionist maintaining calmness during traumatic events.
  • Sorting faxes to appropriate department,

Education

CPC-A - Medical Billing And Coding

CareerStep
Online
12-2024

High School Diploma -

Lakeland Union High
Minocqua
06.1982

Skills

  • Insurance Eligibility Verification
  • Cost Estimates
  • Efficient Records Retrieval
  • Personal Computer Proficiency
  • Epic
  • Appointment Coordination
  • Service Communication Skills
  • Office Administration
  • Clerical Support
  • Thorough Quality Assurance
  • Proactive Positivity
  • Appointment Scheduling
  • Prioritizing Work
  • Courteous Phone Interaction
  • Professionalism
  • Data Entry and Processing
  • Effective Troubleshooting Skills
  • Proficient in Office Machinery
  • Inbound and Outbound Calling
  • Complaint resolution
  • Courteous demeanor
  • Documentation

Timeline

Customer Service Representative

Kroger Grocery
12.2023 - Current

Office Assistant, Intermediate

SSM Dean Medical Group
11.2021 - 10.2023

Scheduler II

Davis Dueler Dean ASC
11.2020 - 11.2021

Paent Access Representave

Barton Memorial/Tahoe Orthopedics and Sports Medicine
08.2015 - 11.2020

Appointment Coordinator/Medical Secretary Internal Medicine/Patient Access Representative/Transcriptionist/Health Information Management Representative

Marshfield Clinic - Minocqua Center
06.1997 - 07.2015

CPC-A - Medical Billing And Coding

CareerStep

High School Diploma -

Lakeland Union High
Dawn Larson